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Store Manager
4 months ago
Are you ready for an exciting new opportunity to work as a Boutique Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future.
This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products.
We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Manager that can ensure the store's success through team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.
POSITION SUMMARY The Boutique Manager oversees all aspects of the retail store operations and leadership for the Sales Associate team.
The successful candidate will possess the ability to:
Manage profitability, business planning and sales forecasting
Elevate and empower a team
Deliver entrepreneurial solutions to strategic challenges through self-driven innovation
STRENGTHS FOR SUCCESS Defines strategies for maximizing sales and profits within the boutique
Motivates selling specialists through accountability and empowerment
Has a vision of how to create loyalty to the TAG Heuer brand
Understands and builds connections within the broader community and market
Collaborates to build viable marketing and event concepts
Brings 360 leadership skills every day
Negotiates and resolves conflicts with agility, empathy, and confidence
High level communication skills with team members, customers, and corporate support
Dedicated to meeting the expectations and requirements of internal and external clients
ESSENTIAL JOB FUNCTIONS
Sales Generation:
Achieves annual sales targets by focusing on store associate individual performance targets, clienteling, product training, inventory management and product positioning
Analyzes available sales reports and data to determine the needs of the business and set business strategies
Sets individual sales goals for Sales Associates, ensuring goals reflect store business goals and continuously motivates staff to meet assigned sales and productivity goals
Actively coaches team to enhance client discovery and relationship management
Delivers product knowledge and sales techniques in order to maximize sell-through
Demonstrates an in-depth knowledge of the merchandise; ensures selling staff is fluent in all aspects of product knowledge
Demonstrates sales leadership for staff by playing a leading role on the selling floor
Client Experience and Engagement:
Ensures all Sales Associates provide the highest level of customer service
Directs clienteling program in store creating an appointment driven business
Manages client database and utilizes information to increase sales and client contact
Resolves all client concerns and complaints quickly and effectively
Assists Sales Associates with ad hoc customer service issues
Delivers consistent elevated hosting in store
Manages annual marketing budget – formulates marketing strategies, works closely with corporate-based marketing teams to drive approved concepts through to completion (evaluates ROI of each initiative)
Implements and maintains all merchandising directives and ensures execution of effective merchandising strategies
Ensures the selling floor is neat, clean, organized and displays, fixtures and show windows are reflective of current visual direction
Formulates event ideas for VP, Retail's review; executes approved initiatives
Works closely with corporate-based public relations team to execute in-store press and brand events
Operations:
Controls store expenses and maintains budgets continually striving to reduce costs
Schedules staff to maintain adequate floor coverage while maintaining payroll budgets as a percentage of sales
Ensures cash control procedures are properly followed
Communicates inventory needs to support business goals and monitors the movement of all inventory (executes all shipping/receiving policies and procedures)
Meets inventory accuracy and shrink requirements. Conducts daily inventory counts and compares in-store quantities to POS system data. Reconciles all discrepancies with home office daily
Ensures staff is trained in all areas of appropriate register usage and maintenance
Ensures facility maintenance, presentation and organization
Exhibits proficiency in computer programs used by the company including: Word, Excel, PowerPoint and POS system
Human Resources:
Recruits, trains, and develops a diverse top tier team
Ensures any open positions are filled in a timely manner with high potential talent
Supports, implements and provides follow-up for all training programs, seminars, etc.
Continually gives feedback coaching the team in the moment
Creates accountability via monthly touchbases and provides constant feedback to ensure results
Proactively and effectively addresses any human resources related matters partnering with HR when necessary
Ensures integrity of Sales Associate timekeeping and the related payroll processing of associate punches
Requirements
KNOWLEDGE, SKILLS & ABILITIES
Minimum of 5 years store management experience encompassing above essential functions
Experience working in a luxury retail environment
Track record of increasing sales and build revenue and profitability
Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies
Experience with training, developing and retaining sales staff
Robust skillset in Excel, PowerPoint, and other business software
Ability to adeptly manage multiple projects simultaneously with strong attention to detail
Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner
Ability to work independently with minimal supervision
Agility and flexibility in handling complex challenges
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
REEDS provides a smoke and drug-free environment.