golf retail customer service ft

2 weeks ago

Bloomington, Illinois, United States WORLDWIDE GOLF SHOPS LLC Full time

Job Details

Reports to: Store Manager

The Golfdom Customer Service Associate will provide an outstanding customer experience, working on a team of employees set to accomplish a series of goals.

Primary Responsibilities:

Ringing customers up, handling special orders, returns, and repairs through the computer. Answering the telephone, giving clear directions. Sell merchandise in the store. General stocking and merchandising duties. Greet all customers promptly and courteously as they enter Golfdom. Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store. Give accurate and current information about the product for all inquiries. If the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store. Remember to always "use your best judgment". Increase the customer base by adding new customers to the mailing list. Work to make customers, not just sales, and learn to sell by satisfying customer needs. Maintain the feedback loop to buyers by filling out low inventory forms (SO forms). Understand the spirit of the returns policy. Maintain a positive and cheerful attitude and cooperate with your peers. Understand the Golfdom Retail Philosophy. Apply the above standards to all phone inquiries.

Merchandising and Maintenance

Check stock daily to ensure that all products are adequately stocked and available for customers. If stock is not currently available offer to put their name on the wish list and to call them when stock arrives. All folded merchandise must be neat and well folded. Sizes should be arranged in order from smallest to largest. All hanging merchandise should be steamed. Featured merchandise should be prominently displayed in each section. Help store merchandiser and/or store manager by suggesting alternative locations for products. Maintain store image by dressing in appropriate golf or professional dress. Maintain a clean and well-organized back stock area. Vacuum, sweep floors and empty all trash each day, if required. Clean employee break area each day.

Operations

Report to work on time or notify in advance if absent or late Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling. Checking out anytime you must leave the building (including lunch breaks). Use correct procedures for processing special orders. Know the procedures for processing paperwork. Practice security measures that help prevent theft. Understand the procedures for handling shoplifters. Practice safety consciousness at all times. Teach at least one person a job that you do. Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business. Set and achieve goals during each review period. Take advantage of the training opportunities that are offered.

Required Skills

Maintain a positive, guest-centric attitude by listening, understanding and responding to guest needs while being committed to the Customer First philosophy. Communicate effectively and professionally with associates and customers. Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store. Read, count and write to accurately complete all documentation. Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time. Ability to work varied hours/days as business dictates.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to type, file or lift office supplies up to 20 lbs.

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