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Help Desk Supervisor

4 months ago

Moorestown, United States Lockheed Martin Full time

Description:We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule.

We are seeking to hire a Supervisor/Lead of the Integrated Support Center (ISC) Helpdesk Team of five associates.

Responsibilities/duties will include:

  • Managing ISC Service Central duties
  • Requesting group adds, adding and deleting people from support groups.
  • Managing ISC staff vacations and outages making sure there is core hour coverage
  • Monitoring ISC help desk calls, requests, incidents and escalations.
  • Avaya Reports Provided to management
  • Monitor baseline/program calls to meet program requirements
  • Manage hardware ordering and approvals
  • Maintaining employees GRID/Charge numbers
  • Maintain SWI 704 2 Computer.

We are seeking individuals with:

  • Superior personnel management skills, problem resolution and employee relations expertise as it relates to co workers and senior leaders.
  • High desire to provide customer satisfaction.
  • Demonstrated ability and previous experience partnering with other business areas across the company to achieve results.
  • Exceptional communication, coordination, integration, and planning skills.
  • Demonstrated and recognized leadership behaviors and traits.
Learn more about Aegis here

Learn more about LCS here

Learn more about life in Moorestown, NJ here

Basic Qualifications:

  • System Engineering, Information Technology, or similar Background.
  • Ability to obtain and maintain a security clearance at the SECRET level.
Desired Skills:

  • Experience with Windows, Linux and Unix OS
  • Use and query of ServiceNow platforms.
  • Experience with Classified Media/Hardware
  • Leadership support on Sites installed equipment/systems to ensure customer usage requirements on various baseline configurations and special project evolutions are met on schedule.
  • Systems and Software Engineering Experience.
  • Demonstrated ability through work experience, setting expectations
  • Strong oral & written communication.
  • Solid ability to organize.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.

Clearance Level: Secret

Other Important Information You Should Know

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely: Part-time

Remote Telework:

The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility.

The specific weekly schedule will be discussed during the hiring process.

Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position: 4x10 hour day, 3 days off per week

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The application window will close in 90 days; applicants are encouraged to apply within days of the requisition posting date in order to receive optimal consideration.

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges.

Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility.

Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.

We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you're invited to apply for this role.

Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Experience Level: Experienced Professional

Business Unit: RMS

Relocation Available: No

Career Area: Administrative

Type: Full-Time

Shift: First