Admin - US - Customer Service Rep 1

1 week ago

Tolleson, Arizona, United States Innova Solutions Full time

Innova Solutions is immediately hiring for a Customer Service Representative

Position type: Full-Time, Contract
Duration: 12 Month
Location: Tolleson, AZ

As a Customer Service Representative, you will:

As a Customer Sales Associate, you will be a trusted advisor to customers who visit our stores. You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner. You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales. Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes.

Responsibilities:
Customer Facing

  • Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
  • Engage every customer when they enter store, before they reach the counter ("10 ft /10 seconds in store" rule of engagement)
  • Provides technical support to customers.
  • Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales
  • Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
  • Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
  • Enter all orders as quotes
  • Makes outbound calls including marketing new products.
  • Generates lead sheets for Account Managers
  • Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
  • Parts identification and troubleshooting, beyond OEM parts.
  • Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
  • Processes Refrigerant Reclaims
The ideal candidate will have: 2 years of Customer Facing and on-call customer services experience.

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you
Dishank Sharma
Sr Associate Recruitment

PAY RANGE AND BENEFITS:
Pay Range*: $18 - $19.5per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated Client Diamond Award Winner
  • One of the Largest Certified MBE Companies in the NMSDC Network
  • Advanced Tier Services partner with AWS and Gold with MS
Website :

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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