Gift Shop Supervisor

1 week ago

New Orleans, Louisiana, United States Sazerac Company Full time
Sazerac Company Overview:

Build your career at Sazerac With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram's V.O., Myers's, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you're a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities:

The Gift Shop Team Leader is responsible for supervising and facilitating all activities that occur at the Sazerac House Gift Shop; oversees all of the Gift Shop Associates, maintains the gift shop stocked, and participates in the VIP program. The leader strives to create a positive and fun experience for all of the visitors at the Sazerac House.

  • Ensure excellent display of retail products to enhance shopping appeal for consumers. Work with GS staff on persuasive selling techniques. Create seasonal and Holiday displays. Work with AGM to develop processes and methods to improve turn over on seasonal products. Ensure Gift Shop is maintained at proper inventory levels, clean and aesthetically pleasing to visitors at all times.
  • Use PDS as a tool to monitor performance and evaluate own skills and the skills of the gift shop team. Participate in PDS discussions with supervisor and the gift shop team.
  • Demonstrate and reinforce persuasive selling techniques with Gift Shop staff. Ensure gift shop is properly stocked at all times.
  • Model excellent customer service at all times. Train, develop and coach Gift shop associates in all aspects of customer service. Take the lead on "problem solving" for unusual or special situations in the absence of the management. See to it that all visitor inquiries are getting addressed in the standard two business day period and that each situation is resolved to the best of the teams ability to create "raving fans" of Sazerac products. Execute monthly training to all Gift Shop attendants on customer service and operating procedures/processes.
  • Monitor processes on a daily basis and ensure all employees are following correct procedures. Communicate deviations or exceptions from standard to AGM and ensure proper tools and training are in place. Follow inventory controls and processes. Make recommendations for new merchandise.
  • Reinforce ongoing responsibilities, priorities, and tasks of Gift Shop positions with staff. Develop and maintain operating standards, opening and closing duties with gift shop team.
  • Collaborate with AGM in identifying and developing training opportunities for the gift shop team. Develop and maintain protocols for potentially significant consumers issues ( i.e. and escalation protocol). Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
  • Ensure that all gift shop attendants obtain pertinent information from visitors and completing comment cards. Build relationship with tour operators and other industry partners to enhance the Sazerac House experience.
  • Work with gift shop team to make every consumer contact a new, influential, raving fan of our products. Secure information on interested consumers that may be used to communicate via grass roots efforts in the future.
  • Ensure gift shop team has a working knowledge of Public Relations efforts and press releases in order to address visitors' inquiries. Keep General Manager informed of any questions/comments related to Sazerac news from consumers that is out of the ordinary.
Qualifications/Requirements: MUST
  • Ability and willingness to work non-traditional hours (nights/weekends)
  • Excellent oral & written communication skills
  • High School diploma or GED equivalent
  • Demonstrate the ability to work as a team as well as self-directed
  • Working knowledge of MS Office Products (Word, Excel and Outlook)
  • Ability to communicate with all levels of an org
  • Ability to handle multiple tasks at one time
  • At least 21 years of age
  • Yes Supervisory experience
PREFERRED
  • Bachelors Degree or commensurate experience
  • Yes Experience in customer service, retail
  • Yes experience in Customer Service or Consumer Affairs.
PHYSICAL REQUIREMENTS
  • In-person job attendance
  • Ability to pick up and/or move objects up to 25 pounds without assistance

#LI-JC1

  • Gift Shop Attendant

    1 month ago

    New Orleans, Louisiana, United States Hilton Full time

    A Gift Shop Clerk with Waldorf Astoria Hotels and Resorts is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?What began with the world most iconic...

  • Gift Shop Attendant

    3 weeks ago

    New Orleans, Louisiana, United States Hilton Full time

    A Gift Shop Clerk with Waldorf Astoria Hotels and Resorts is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?What began with the world most iconic...

  • Material Management Supervisor

    1 week ago

    New Orleans, Louisiana, United States Intralox Full time

    Join Our Team as a Supervisor at Laitram Machine Shop!Laitram Machine Shop, a division of Laitram, LLC, is a key player in the manufacturing industry with a strong presence for over five decades in Louisiana.With a workforce of 2,400 employees spread worldwide, Laitram operates through different divisions, including Intralox LLC, Laitram Machinery, Inc.,...

  • Tech in Charge

    1 week ago

    New Orleans, Louisiana, United States First Student Full time

    Job DescriptionFirst for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.Why join First as a Shop...

  • supervisor, cook-hourly

    1 week ago

    New Orleans, Louisiana, United States Morrison Healthcare Full time

    **SUPERVISOR, COOK-HOURLY (FULL-TIME)** We are hiring immediately for a full-time **SUPERVISOR, COOK- HOURLY** position. **Location**: Ochsner Main Jefferson Hwy, New Orleans, LA, 70121 *Note: online applications accepted only.* **Schedule**: Full-Time; Schedules may vary, more details upon interview. **Requirement**: Prior experience in a high-volume...

  • Front Desk

    3 weeks ago

    New Orleans, Louisiana, United States Courtyard New Orleans French QuarterIberville Full time

    Additional Information Pay: $15.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans French Quarter/Iberville, 910 Iberville Street, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...

  • Front Desk

    2 months ago

    New Orleans, Louisiana, United States Courtyard New Orleans French QuarterIberville Full time

    Additional Information Pay: $15.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans French Quarter/Iberville, 910 Iberville Street, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...

  • Tech in Charge

    7 days ago

    New Orleans, Louisiana, United States First Student Shared Services Full time

    First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. Why join First as a Shop Foreman...

  • Hydro-Blaster

    4 weeks ago

    New Orleans, Louisiana, United States tapwage Full time

    Detailed:About Us:Ohmstede Ltd. An EMCOR Company, is the largest manufacturer of shell and tube heat exchangers in the United States. We offer our clients fully integrated turnaround, specialty maintenance, and heat exchanger fabrication via our state-of-the-art repair and fabrication facilities. Through the years, we've earned our customer's trust and a...

  • Hydro-Blaster

    3 weeks ago

    New Orleans, Louisiana, United States tapwage Full time

    Detailed:About Us:Ohmstede Ltd. An EMCOR Company, is the largest manufacturer of shell and tube heat exchangers in the United States. We offer our clients fully integrated turnaround, specialty maintenance, and heat exchanger fabrication via our state-of-the-art repair and fabrication facilities. Through the years, we've earned our customer's trust and a...

  • Quality Housekeeping Supervisor

    1 month ago

    New Orleans, Louisiana, United States Loews Hotels & Co. Full time

    Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.Assists Director of Housekeeping by ensuring all new...

  • Quality Housekeeping Supervisor

    3 weeks ago

    New Orleans, Louisiana, United States Loews Hotels & Co. Full time

    Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.Assists Director of Housekeeping by ensuring all new...

  • Production Control Technician

    3 weeks ago

    New Orleans, Louisiana, United States Amentum Full time

    Responsible to the Production Control Supervisor and Maintenance Manager for scheduling, tracking and administrative requirements of engines and components inducted into the "I" Level for screening and repair.Must be customer oriented.ESSENTIAL DUTIES AND ACCOUNTABILITIESSchedules daily work load within the "I" Level and prepares work load reports.Works...

  • Production Control Technician

    1 month ago

    New Orleans, Louisiana, United States Amentum Full time

    Responsible to the Production Control Supervisor and Maintenance Manager for scheduling, tracking and administrative requirements of engines and components inducted into the "I" Level for screening and repair.Must be customer oriented.ESSENTIAL DUTIES AND ACCOUNTABILITIESSchedules daily work load within the "I" Level and prepares work load reports.Works...

  • Dart Refrigeration Technician

    1 week ago

    New Orleans, Louisiana, United States Associated Grocers Full time

    SummaryMonitor and repair all commercial refrigeration / kitchen equipment and air conditioning systems.Essential Duties and Responsibilities include the following. Other duties may be assigned. Observe and test system operation, using gauges and instruments. Test lines, components, and connections for leaks. Braze or solder parts to repair defective joints...

  • Capital Campaign Strategist

    1 month ago

    New Orleans, Louisiana, United States Louise S. McGehee School Full time

    Description Department: Development Reports to: Head of School FLSA Classification: Exempt (Salary) Job Type: Full-Time (12-month) Hours of work: 40+ hours a week Start Date: Immediately About McGehee School The Louise S. McGehee School, founded in 1912, is an Independent PreK-12th all-girls school located in the historic Garden District neighborhood of...

  • Engineer I The Roosevelt New Orleans, A Waldorf Astoria

    4 weeks ago

    New Orleans, Louisiana, United States The Roosevelt New Orleans, A Waldorf Astoria Hotel Full time

    The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Engineer I to join the team Nestled in the vibrant heart of New Orleans, The Roosevelt New Orleans is a true iconic symbol of elegance and grandeur. Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the...

  • Engineer I

    4 weeks ago

    New Orleans, Louisiana, United States Hilton Full time

    The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Engineer I to join the team Nestled in the vibrant heart of New Orleans, The Roosevelt New Orleans is a true iconic symbol of elegance and grandeur. Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the...

  • Sr Welder

    7 days ago

    New Orleans, Louisiana, United States Textron Full time

    Who We Are Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf...

  • Engineer I

    7 days ago

    New Orleans, Louisiana, United States Hilton Full time

    The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Engineer I to join the team Nestled in the vibrant heart of New Orleans, The Roosevelt New Orleans is a true iconic symbol of elegance and grandeur. Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the...