Lead UX Researcher, Experience Strategy

2 weeks ago

San Jose, California, United States PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:
As the Lead UX Researcher on the Experience Strategy team, you'll pioneer creative research programs that explore what's next for PayPal. Through a blend of qualitative and quantitative research, you'll play a pivotal role in driving our go-to-market strategy for new products and shaping the evolution of our experiences across time horizons. Your thought-provoking foresight and ideation workshops will foster innovation, empowering teams to think differently. And by distilling complex data into compelling narratives, you will elevate the voice of the customer across the organization.

Job Description:

About Our Team

At PayPal, design isn't just about creating visually appealing products-it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents-from designers and researchers to engineers and product leaders-to craft seamless and impactful experiences that resonate with millions of users across the globe.

What You Need to Know About the Role

As the Lead UX Researcher on the Experience Strategy team, you'll pioneer creative research programs that explore what's next for PayPal. Through a blend of qualitative and quantitative research, you'll play a pivotal role in driving our go-to-market strategy for new products and shaping the evolution of our experiences across time horizons. Your thought-provoking foresight and ideation workshops will foster innovation, empowering teams to think differently. And by distilling complex data into compelling narratives, you will elevate the voice of the customer across the organization.

Your Day to Day

  • Be an influential member of a cross-functional product team(s) by identifying research opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.
  • Independently own and drive research programs from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and a high level of rigor.
  • Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to facilitate constructive debate and drive customer-centric decision-making.
  • Successfully leverage insights across various research functions and data sources (e.g. market research, product marketing, analytics, etc.) throughout the product development lifecycle.
  • Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.
  • Expertly facilitate workshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy
  • Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches, optimize workflows, and establish best practices that evolve our craft.
  • Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and mentoring other researchers to help them grow.
What You Need to Bring
  • Masters, Bachelors, or Professional degree backed by 6+ years of experience in design, research, or related fields, demonstrating creativity, leadership, and significant impact within each previous role.
  • Experience in financial services, ecommerce, or related industries preferred; demonstrated understanding of sector-specific challenges, needs, and opportunities
  • Proficient in a variety of qualitative research methods and approaches: in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.
  • Proficient in a variety of quantitative research methods and approaches: choice-modelling survey design and analysis, significance testing, statistical analysis, concept testing, etc.
  • Proficient in a variety of service design approaches and artifact development: co-creation sessions, ideation workshops, journey maps, service blueprints, etc.
  • Strong cross-functional collaboration experience, including partnering with product management, design, marketing, and other key stakeholders to facilitate constructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change
Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is
$107300 to $259600

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit , and

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Any general requests for consideration of your skills, please Join Our Talent Community.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

  • UX Designer and Researcher

    4 weeks ago

    San Jose, California, United States QData Full time

    Qualifications & Skills 8 to10 years of experience in UX Design and Research Experience collaborating with multi-disciplinary teams throughout the design process by creating user flows and wireframes to build user interface mockups and/or high fidelity prototypes. Portfolio highlighting multiple projects that demonstrates experiences crafting usable digital...

  • UX Designer and Researcher

    4 weeks ago

    San Jose, California, United States QData Full time

    8 to10 years of experience in UX Design and Research Experience collaborating with multi-disciplinary teams throughout the design process by creating user flows and wireframes to build user interface mockups and/or high fidelity prototypes. Portfolio highlighting multiple projects that demonstrates experiences crafting usable digital interfaces. Ability to...

  • UX Designer and Researcher

    4 weeks ago

    San Jose, California, United States QData Full time

    8 to10 years of experience in UX Design and Research Experience collaborating with multi-disciplinary teams throughout the design process by creating user flows and wireframes to build user interface mockups and/or high fidelity prototypes. Portfolio highlighting multiple projects that demonstrates experiences crafting usable digital interfaces. Ability to...

  • UX Designer and Researcher

    2 weeks ago

    San Jose, California, United States QData Full time

    8 to10 years of experience in UX Design and Research Experience collaborating with multi-disciplinary teams throughout the design process by creating user flows and wireframes to build user interface mockups and/or high fidelity prototypes. Portfolio highlighting multiple projects that demonstrates experiences crafting usable digital interfaces. Ability to...

  • Senior UX Researcher

    4 weeks ago

    San Francisco, California, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5%Job DescriptionAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in...

  • UX Researcher

    2 weeks ago

    San Diego, California, United States Designx Community Full time

    UX Researcher Emerging Talent Intern (July December 2024) Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change...

  • UX Researcher III

    2 weeks ago

    San Francisco, California, United States Aquent Full time

    Location: Remote – local to San Bruno, CA AreaObjective: Seeking a UX Researcher able to independently run end-to-end research within complex topics/spaces and is a strong cross-functional communicator.Overview: The UX team is a critical driving force behind gathering these insights and then using them to inspire and inform design and strategy. We are a...

  • VP, User Experience

    4 weeks ago

    San Jose, California, United States McAfee Full time

    Role Overview:McAfee aspires to help every consumer feel safe online through an experience that creates confidence and trust. To propel this mission, McAfee is hiring a VP of UX to envision the next generation of privacy, identity, and security products. The ideal candidate will have proven experience leading a highly collaborative team in the vision and...

  • UX Researcher, Mixed Methods

    2 weeks ago

    San Francisco, California, United States Meta Inc Full time

    Summary: Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new...

  • Vp, User Experience

    2 weeks ago

    San Jose, California, United States McAfee, LLC Full time

    _Job Title:_VP, User Experience_ Role Overview:_In this role, you are accountable for data-informed excellence in all functions within UX (product design, content strategy, UXR, etc) and helping to shape and drive the experience of McAfee's products in partnership with the product team. Across the disciplines within the UX Team you will work to continually...

  • UX Designer

    7 days ago

    San Francisco, California, United States AnyRoad Full time

    About AnyRoadAnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.AnyRoad offers the only unified platform...

  • UX Researcher

    2 weeks ago

    San Francisco, California, United States Aquent Full time

    Our client is seeking a skilled and dedicated User Experience Researcher to support their research activities in developing innovative, user-friendly products for small businesses, retail stores, and marketplace sellers. The ideal candidate will empower project, program, or product decision-making by providing research insights to senior key decision-makers,...

  • Senior Ux Researcher, Ads

    2 weeks ago

    San Francisco, California, United States Reddit Full time

    Location:This role iscompletely remote-friendly . If you happen to live close to one of our physical office locations, our doors are open for you to come into the office as often as you'd like.Team Description:As a Senior UX Researcher,you will join a high-impact Ads team that's working on some of the most important initiatives at the company You will drive...

  • UI UX designer

    2 weeks ago

    San Jose, California, United States Avance Consulting Full time

    Join Our Team as UI/UX Designer with Engineering BackgroundWe are looking for a talented UI/UX Designer with an Engineering background to join our team in San Jose, CA. If you have a passion for creating highly usable products and transforming business opportunities into user-friendly designs, you might be the perfect fit for this...

  • UX Researcher

    2 weeks ago

    San Francisco, California, United States Aquent Full time

    Hybrid work: Tues-Thurs in the office, Monday & Friday remote.Project Overview:The User Experience team is a critical driving force behind gathering these insights and then using them to inspire and inform design. We are a multi-disciplinary team of interaction designers, visual designers, user researchers, copywriters and web developers who collaborate...

  • Senior UX Researcher, Ads

    7 days ago

    San Francisco, California, United States Reddit Full time

    Location:This role is completely remote-friendly. If you happen to live close to one of our physical office locations, our doors are open for you to come into the office as often as you'd like. Team Description: As a Senior UX Researcher, you will join a high-impact Ads team that's working on some of the most important initiatives at the company You will...

  • Sr. UX Designer

    1 week ago

    San Diego, California, United States Axos Bank Full time

    Axos BankTarget Range:$100,000.00 /Yr. - $130,000.00 /Yr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary...

  • Senior UX Designer

    4 weeks ago

    San Francisco, California, United States Hearsay Systems Full time

    We're building a platform that strengthens human relationships. Join usWhat are you looking for in your next company? The opportunity to make a huge impact on the business? An open, friendly, curious culture? Smart application of an excellent tech stack? A firm with big goals and tough challenges to solve? If these matter to you, we have some great things to...

  • Senior UX Designer

    4 weeks ago

    San Francisco, California, United States Hearsay Systems Full time

    We're building a platform that strengthens human relationships. Join usWhat are you looking for in your next company? The opportunity to make a huge impact on the business? An open, friendly, curious culture? Smart application of an excellent tech stack? A firm with big goals and tough challenges to solve? If these matter to you, we have some great things to...

  • Senior UX Designer

    2 weeks ago

    San Carlos, California, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mindsource Inc, is seeking the following.Apply via Dice todayJob Title:Senior UX Designer - ContractorDuration: 6+ MonthsLocation: San Carlos, CA (Hybrid)Note: Looking for a candidate from Health care backgroundAbout The Team:The UX Design team is dedicated...