Barista
2 weeks ago
POSITION OVERVIEW:
As a member of our team, you will be responsible for handling guest orders, money transactions, preparing beverages, and serving food products at FireKeepers Casino Hotel. Emphasizing exceptional guest service and following established procedures are essential in this role.
KEY RESPONSIBILITIES:
Here are the primary duties and tasks involved while working in this position:
- Providing efficient and friendly service, practicing suggestive selling, and engaging guests in conversations.
- Maintaining a clean and lively store environment.
- Taking orders and processing payments promptly and courteously.
- Ensuring products are well-stocked and available for guests.
- Performing quality control checks on beverage preparation and temperature monitoring.
- Adhering to cash control policies and procedures.
- Responding to guest inquiries, managing waiting times, and delivering orders.
- Clearing and cleaning guest areas efficiently.
- Handling guest complaints promptly and professionally.
- Collaborating with team members to uphold service standards.
- Maintaining confidentiality and regular attendance.
- Being a positive representative of FireKeepers Casino Hotel.
MINIMUM REQUIREMENTS:
To successfully fulfill this position, candidates must meet the following requirements:
- Minimum age of 18.
DESIRED QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Previous experience in cashiering or as a barista.
SKILLS & ABILITIES:
Applicants should demonstrate the ability to read and interpret documents, write reports, and speak effectively to customers. Additionally, proficiency in mathematical skills is required, along with strong reasoning abilities.
PHYSICAL DEMANDS:
Individuals in this role are expected to communicate effectively, stand, walk, and handle objects. Physical agility and vision acuity are essential for various tasks within the job.
Work environment may vary in noise levels from quiet to loud based on business activities.
FireKeepers Casino Hotel values the NHBP Indian Preference in Employment and may update job descriptions accordingly.
Category: Food & Beverage
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