Jewelry Sales Consultant

2 weeks ago

Brooklyn, New York, United States Brilliant Earth Full time

What you'll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets. It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together

What We Offer

At Brilliant Earth, we're passionate about supporting our teams. Through our we've built our teams with a focus on innovation, collaboration, and diversity In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Pre-Tax Commuter Benefits. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

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