Field Service Manager

1 week ago

Murfreesboro, Tennessee, United States Marmon Holdings, Inc. Full time

Store Opening Solutions LLC

Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

We are North America's leading distributor of Retail store fixtures and equipment, and our business is growing. We are currently looking to fill the position of Field Service Manager. This position will specialize in Warehousing, where you will be responsible for overseeing the efficient and effective operation of our warehousing services. Your role will involve both strategic planning and hands-on management to meet service level agreements and exceed customer expectations.

Essential Job Responsibilities

Operational Management:

  • Develop and implement operational strategies to optimize warehousing service delivery.
  • Monitor key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
  • Oversee new customer startups and projects.
  • Coordinate with internal stakeholders, such as logistics, inventory management, and customer service teams, to streamline processes and resolve issues promptly.
Client Relationship Management:
  • Build and maintain strong relationships with clients, understanding their needs and preferences.
  • Address client inquiries, concerns, and feedback in a professional and timely manner.
Health, Safety, and Compliance:
  • Ensure compliance with health and safety regulations in all warehousing operations.
  • Implement and enforce best practices for equipment maintenance, storage procedures, and workplace safety.
  • Stay updated on relevant industry standards and regulatory requirements.
Performance Analysis and Reporting:
  • Analyze performance data to assess the effectiveness of warehousing operations and identify areas for improvement.
  • Prepare regular reports and presentations for management, highlighting key metrics, trends, and achievements.
  • Collaborate with cross-functional teams to implement corrective actions and process enhancements.
Experience/ Skills Requirements
  • Proven experience in warehousing operations, with at least 5 years in a supervisory or managerial role.
  • Strong leadership and team-building skills, with the ability to motivate and develop a diverse workforce.
  • Excellent communication and interpersonal abilities, with a customer-centric approach.
  • Sound knowledge of warehouse management systems (WMS) and related technologies.
  • Familiarity with health and safety regulations, quality standards, and industry best practices.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Proven track record of driving operational excellence and achieving business objectives.
Education Requirements
  • Bachelor's degree in business administration, logistics, supply chain management, or a related field (or equivalent work experience).
Why Join Store Opening Solutions

Looking for a career and not just another job? Then Store Opening Solutions is the right decision for you. We take talent seriously and provide opportunities for training, development, and career growth. You will be an integral part of the leadership team. Along with a culture of collaboration, we offer the following benefits:
  • Medical, dental, and vision insurance with multiple options
  • 401K with company match from day one
  • Generous vacation and holiday package
  • Life insurance for employee, spouse, and dependents
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

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