Customer Service Representative

2 weeks ago


Norfolk, Virginia, United States Waste Connections Full time
Are you a High Energy CSR?

Do you have Call Center experience?

Bay Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Norfolk, VA.

DUTIES AND RESPONSIBILITIES:
  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is 8am-5pm Monday-Friday.
WORKING CONDITIONS AND PHYSICAL EFFORT:
  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
  • This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
  • Experience with MS Word, Excel, and Email required. Typing and 10-key skills are required.
  • Excellent organization and communication skills.
  • This position requires excellent oral and written communication skills.
  • This position requires ability to read and comprehend technical manuals.
  • Bilingual preferred.
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
Apply today and Connect with Your Future

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

  • Norfolk, Virginia, United States Family Dollar Full time

    Family Dollar PRINCESS ANNE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Norfolk, Virginia, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...


  • Norfolk, Virginia, United States PSG Global Solutions Full time

    Do you have the passion to make an impact on peoples lives? Then come join our team Our company is committed to making the home the center of patient care. As a Healthcare Customer Service Expert in our team, you make a difference every time you sc Patient, Representative, Customer Service, Healthcare, Staffing, Retail


  • Norfolk, Virginia, United States Auto-Chlor System Full time

    Are you ready to become a Service Representative at Auto-Chlor System? In this role, you will be the go-to person for your clients, taking care of everything related to their account.Here's what you'll be doing:Managing sales and recommending our products to boost revenue.Providing top-notch customer service while maintaining dishwashing...


  • Norfolk, Virginia, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAs part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission....


  • Norfolk, Virginia, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAs part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission....


  • Norfolk, Virginia, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Patient Service Representative - Amelia Medical AssociatesProvides receptionist and clerical functions to front office. Participates as a...


  • Norfolk, Virginia, United States tapwage Full time

    Anticipated End Date:Position Title:Customer Care Representative I, Call CenterJob Description:Customer Care Representative I, Call CenterLocations: Norfolk VA, St. Louis MO, Mason OH This is a hybrid position but onsite training will be required based on your location.Work schedule will be Monday - Wednesday and Friday from 9:30 am - 7 pm EST and Saturday...


  • Norfolk, Virginia, United States tapwage Full time

    Anticipated End Date:Position Title:Customer Care Representative I, Call CenterJob Description:Customer Care Representative I, Call CenterLocations: Norfolk VA, St. Louis MO, Mason OH This is a hybrid position but onsite training will be required based on your location.Work schedule will be Monday - Wednesday and Friday from 9:30 am - 7 pm EST and Saturday...


  • Norfolk, Virginia, United States Christina Pendleton and Associates Full time

    SUMMARY OF ROLE:Client Experience Specialists (CES) provides our clients and potential clients exceptional or "Gold Star" service through a proven process to include expressing empathy, utilizing critical thinking skills, and exercising exceptional verbal and persuasive communication skills.The CES will accomplish the above by answering basic questions from...


  • Norfolk, Virginia, United States Illium Acquisitions Full time

    Job DescriptionJob DescriptionWe take pride in the relationships we have built between our clients and their customer base, therefore we are searching for candidates who can continue to strengthen our Entry Level Marketing Representative throughout the Hampton Roads area. The ideal candidate has strong communication skills and takes pride in helping...


  • Norfolk, Virginia, United States W R Systems Full time

    Job Title: Lead Field Service RepresentativeCompany: WRLocation: Norfolk, VASUMMARY: WR is offering an exciting opportunity for a Lead Field Service Representative to work with Ships Navigation Aircraft Alignment System (SNAIAS) Manual Development. This challenging role involves representing the Navigation Systems ISEA in the performance of Ships Navigation...


  • Norfolk, Virginia, United States Huws Gray Group. Full time

    Duties & Responsibilities: * * Yes No Should your application be successful, you will be required, where necessary, to provide certain documentary evidence before starting work (e.g. birth certificate, education qualifications, national insurance and income tax details, passport, eligibility to work in the UK). I declare that all the information I have given...


  • Norfolk, Virginia, United States Nothing Bundt Cakes #163 Full time

    Benefits: Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & developmentAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. You'llget to play party planner by helping guests order the right cake...


  • Norfolk, Virginia, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for GoodJob Description:Blood...


  • Norfolk, Virginia, United States CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Norfolk, Virginia, United States CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Norfolk, Virginia, United States The Hertz Corporation Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.Wage:$14.50/hrNot only do...


  • Norfolk, Virginia, United States Hertz Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.Wage: $14.50/hrNot only do...


  • Norfolk, Virginia, United States Hertz Full time

    Job Description The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wage:...