General Manager

1 week ago

Seattle, Washington, United States CircusTrix Full time
Sky Zone Who are we?
Were the people that like to exercise but LOVE to have fun. Were ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too
Thats why were the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin Jump spanning the globe, were a place where children, teens, and even parents can shake up the norm and play
About the Role
____
General Manager
Full-time, Onsite
Tukwila, WA
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Sky Zone Who are we?
Were the people that like to exercise but LOVE to have fun. Were ambitious, fearless, and refuse to be confined.

We not only think outside the box we MOVE outside the box too Thats why were the largest active entertainment park operation in the world.

With well-known brands like DEFY, Sky Zone, and Rockin Jump spanning the globe, were a place where children, teens, and even parents can shake up the norm and play
Who are our General Managers?

Purveyors of AWESOME looking for an opportunity to be the ringmaster Our GMs are savvy people, business, and operations leaders.

They dont take for granted that the success of a park rests on their shoulders through the park culture they cultivate and the results they drive.

This is a great opportunity for someone who . .
Is 21 years of age or older.
Has completed their high school diploma or equivalent education; Associates or bachelors degree preferred.
Minimum of 3 years of overall management experience.
Has 2 years of experience in sales; membership sales preferred.
Experience in a high customer volume recreation, fitness, retail, restaurant, hospitality, or related environment.
Prior experience leveraging P&L reports to set and manage business revenue goals.
Demonstrated experience hitting or exceeding company KPIs.
Is able to stand for long periods of time and lift a minimum of 20 pounds.
Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
Is available to work nights, weekends, and holidays as needed.
Is results-driven, reliable, detail-oriented, and organized.
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What our General Managers get to do
Under the direction of the District Manager, the General Manager oversees 3 areas that make our parks stand out:
Awesome People Team Members & Customer Service
Be a hands-on leader and role model able to support the team by executing any park position as needed.
Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy. Oversee the training AGMs and Team Leads are providing to all park team members.

Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together.

Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a GM is responsible for any discipline and termination of team members as necessary.
Be an effective park liaison through consistent communication across all departments and our corporate team.

Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while theyre at the park.

Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation.

Awesome Business Revenue & Expense Management

Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary.

Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events.
Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
Train employees of each department how they contribute to park revenue goals.
Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPIs).

We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community.

Get creative We love supporting managers that think outside the box and enjoy executing on new ideas.
Awesome Operations Facility Compliance & Safety
Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly.

Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements.

Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food & beverage, and vending.

Compensation:
$80-90k plus bonus and benefits including 401k with matching.
Sky Zone

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Compensation based on experience, qualifications, and performance.
Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We are purveyors of awesome and that is why working for us is so much more than a job We are committed to providing rewarding careers and development opportunities across all departments and positions.

Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.


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