Network Technician

6 days ago

Elkhart, Indiana, United States Welch Packaging Full time

About Welch Packaging:

Headquartered in Elkhart, IN, Welch Packaging was started in 1985 with four employees. Since then, Welch has become one of the most dynamic independent packaging companies in the United States. Welch now has multiple sheet plants throughout the Midwest. Welch Packaging has grown from four employees to over one thousand employees.

With customers at the core of our business philosophy, we have a service discipline that makes us easy to do business with. Through organic growth, strategic acquisitions, and a strong entrepreneurial spirit Welch Packaging continues to be a leader in custom packaging solutions.

Welch encourages associates to serve in a variety of civic and charitable organizations. The "Welch Way" involves giving back to our communities. On an annual basis, Welch Packaging contributes to a variety of charities and higher education in the communities in which we serve.

At Welch Packaging, we believe in building boxes, but we don't believe in putting our associates into them Welch hires people who fit our business culture -- people with integrity, a commitment to customer service and a passion for success -- and we teach them the packaging business through a comprehensive individualized training and placement program. Welch looks for life-long learners committed to making a difference in the world through their work. Come grow with us

Interested candidates with strong work ethic, customer focus, and initiative to succeed in a fast-paced environment are encouraged to apply All candidates for this position are subject to an authorized background check and drug screen. The candidate must pass both to become a Welch Packaging Team Member.

In addition to a competitive wage, we offer competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.

Summary:

The role of a network support technician is to provide technical support for a variety of information technology assets & systemsincluding; pc's, printers, servers, applications, cell phones, data security, & network infrastructure services.

Key Responsibilities

  • Exceed customer expectations. (For both internal & external customers)
  • Responsible to correspond directly with Welch users & or customers servicing any technology specific problem or request via established Help Desk practices.
  • Complete documentation of technical issues & resolutions.
  • Maintain Network Hardware & technology assets for local & remote facilities including; Windows 2003 & 2008 servers, Windows XP clients, printers, wireless hardware, & data / voice wiring.
  • Maintain Network Infrastructure Services including; tcp/ip services, wireless, copy/fax solution, disk imaging, phone services, printing services.
  • Maintain / support Security Services including; patch management, anti-virus solution, backup solution, email security system.
  • Maintain / support overall Citrix solution including; Web Interface, XenApp servers, XenServer virtualization, server maintenance.
  • Process desired change notices by completing necessary documentation following procedures for new users, terminated users, departmental & organizational changes.
  • Provide on-call support as needed (including after hours)
  • Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  • Other duties as assigned.
  • *Duties may vary depending on location

Requirements/Qualifications

  • High School Diploma or equivalent.
  • College Degree in IT Technology or related field preferred.
  • 3 + years of IT experience in a manufacturing setting.
  • IT certifications in Microsoft, Citrix, & or Cisco preferred. (ie- MCDST, MCSA, MCSE, MCIPT, CCEA, CCNA)
  • Windows experience required with Proficiency in MS Office applications preferred.

Specific Knowledge, skills or abilities

  • Strong written and oral communication.
  • Organization and attention to detail.
  • Analytical and problem-solving skills.
  • Time management.
  • Systems analysis.
  • Mathematical and deductive reasoning.
  • Critical thinking.
  • Active learning.

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