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Server

3 months ago

Chicago, Illinois, United States The Ivy Hotel Full time

The restaurant server is to interact with all guest and ensure they have a great experience when dining at the Inn.

The server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.


Qualifications:

  • One year of prior food and beverage experience preferred
  • Prior guest relations training
  • Knowledge of proper food handling
  • Ability to satisfactorily communicate in English with guests, coworkers and management to their understanding
  • Strong written/verbal communications skills
  • Positive upbeat attitude/personality
  • Ability to perform assigned duties with attention to detail, speed, accuracy, followthrough, courtesy, cooperativeness and work with minimum supervision
  • Punctuality and reliable attendance are required
  • Proper food safety training and certification as described by law
  • Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Physical Demands:

  • Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
  • Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Primary Principal Responsibilities:

  • Greet all customers warmly and with appropriate greetings
  • Adhere to grooming and appearance standards
  • Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and sidework tasks
  • Take guest food and beverage orders accurately
  • Knowledge of current menu choices, specialties and menu deviations
  • Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
  • Ensuring a memorable dining experience
  • Properly open and pour wine tableside
  • Accurately record revenue and accept cash, credit card, room charges and direct billing payments
  • Maintain confidentiality of proprietary information and protect company assets
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Filling as need for absent team members
  • Assist with special events if needed
  • Assist customers with disabilities
  • Thank guest with genuine appreciation
  • Answer telephone using appropriate etiquette
  • Develop and maintain positive working relationship with coworkers and others
  • Comply with quality assurance expectations and standards

Secondary Responsibilities:

  • Bus tables and assist with processing dirty dishes if necessary
  • Assist kitchen with prep work or plating if necessary
  • Clean all front of the house areas including windows, light fixtures and entrance as assigned
  • Fill water bottles, cut fruit, roll silverware, and complete other servicerelated tasks as assigned

Brand:
The Ivy Hotel

Address: 233 E Ontario St Chicago, IL

Property Description:
The Ivy Hotel

Property Number: 7274