Client Service Representative

1 week ago


Bryan, Texas, United States FALCON HEALTHCARE Full time

We are thrilled to announce an exciting opportunity at Interim Healthcare

Interim Healthcare is a prominent provider of Hospice Services, with a strong presence in Texas and New Mexico. Situated at the heart of our company culture is the value we place on relationships, both among our team members and with our patients.

Our team is dedicated to prioritizing the interests of the patients, making our work truly fulfilling. Unlike simply going through the motions, at Interim, our employees are empowered to invest their time in assisting patients to live independently in their homes with dignity and respect.

General Purpose: We are currently seeking a Client Service Representative Scheduler to contribute to the continual enhancement of our branch's overall quality. This role involves supporting the Client Service Supervisor in office operations and scheduling for patients in need of care.

Essential Job Functions:

  • Supporting the Client Service Supervisor in enforcing quality and operational standards
  • Handling referral calls, documenting job orders, coordinating staffing, and organizing job schedules
  • Verifying client insurance and managing employee files, licenses, certifications, and background checks
  • Assisting with marketing, payroll, and other office functions as required
  • Ensuring all office tasks comply with regulations and company standards
  • Promoting the agency through patient education
  • Providing feedback on process improvement, recognition programs, and efficiency enhancements
  • Accessing personal health information as needed for the role

Minimum Education & Experience Requirements:

  • Associate Degree or equivalent experience
  • At least one year of experience in healthcare or a related field

Knowledge, Skills & Abilities Required:

  • Strong organizational skills and attention to detail
  • Ability to handle multiple tasks under pressure and manage heavy workloads efficiently
  • Excellent oral and written communication skills
  • Proficiency in company software applications
  • Must provide proof of Covid vaccination or exemptions


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