Patient Service Representative

6 days ago

Edmond, Oklahoma, United States Variety Care Full time
Department : Administration

Position : Patient Service Representative - Float

Employee Category : Non-Exempt

Reporting Relationship : Clinical Operations PSR Training Supervisor

Character Qualities:
  • Attentiveness - Showing the worth of a person or task by giving my undivided concentration.
  • Enthusiasm - Expressing my joy in each task as I give it my best effort.
  • Joyfulness - Maintaining a good attitude, even when faced with unpleasant conditions.
  • Patience - Accepting a difficult situation without giving a deadline to remove it.
  • Punctuality - Showing esteem for others by doing the right thing at the right time.
  • Responsibility - Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:

The Patient Service Representative - Float is responsible for back filling for all Patient Service Representative office positions including the Patient Services Representative, Medical Records Specialist, and Patient Access Specialist. The Patient Service Representative - Float is cross trained to serve multiple service lines including the Call Center, Family Medicine, Pediatrics, Women's Health, Behavioral Health, Optometry, New Patient, or other departments. The Patient Service Representative - Float performs Patient Service Representative office functions such as new patient registration, checking-in/outpatients, schedules patient appointments, obtains patient registration information such as demographics and insurance, collects and secures payments, scans medical records, and answers call center telephone calls. This position may be temporarily assigned to work at other satellite clinics for a scheduled time frame or on a daily basis.

Primary Duties and Responsibilities :
Responsible for back filling for all Patient Service Representative office positions including the Receptionist, Medical Records Specialists, and Operator/Scheduler positions. Performs Patient Service Representative office functions such as new patient registration, checking-in/out patients, schedules patient appointments, obtains patient registration information such as sensitive demographics and insurance coverage, collects and secures payments, scans medical records, answers call center telephone calls, etc. Records assigned Patient Service Representative office functions in the patient's electronic medical records. Verifies late or open account balances and reminds patient of an outstanding balance. Accepts payments, posts charges and payments at the time of the patient check-out, and assures daily collections and transactions are balanced and secured when filling in the Receptionist role. Contacts the billing department for assistance to help patients with account questions including outstanding balances. Provides exceptional customer service to all patients, staff members, and/vendors. Operates phone calls when assigned to the Call Center and is responsible for patient scheduling, verifying patient's insurance coverage, collects assigned patient satisfaction surveys, completes telephone encounters, and transfers calls. Follows HIPAA guidelines and adheres to the Variety Care privacy policies and procedures. Operates office equipment and ensures it is in good working order. Notifies appropriate staff member if problems arise. Reports to work at the assigned satellite clinics and accepts direction from the satellite's Practice Administrator and/or Physician. Support Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs. Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable. Performs other duties as assigned. Requirements, Special Skills, or Knowledge :
High School Diploma or GED. Possess intermediate keyboarding skills to accurately enter patient date in the electronic medical record system. Ability to communicate effectively with the public including difficult patients. Maintains confidential patient information. Must be flexible and willing to work in various clinical settings within Variety Care based on the operational needs. Travels to other satellite clinics within the Oklahoma City and Norman metro areas. Some travel may be required to the Rural clinics. Bilingual in English and Spanish. Preferred Requirements, Special Skills, or Knowledge:
Experience in medical front office. Knowledge of medical terminology. ADA Requirements :
Able to lift a minimum of 25 pounds. Able to sit for long periods of time.

  • OP-Patient Services Representatives

    7 days ago

    Edmond, Oklahoma, United States Valir Health Full time

    Who We Are At Valir Outpatient Clinics we pride ourselves in creating an environment for you to thrive. With 25 clinics throughout the state of Oklahoma we serve patients as far north as Blackwell, as far south as Fredrick and everywhere in-between. Driven by the motto "Do the right thing," Valir Health's continuing accomplishments are the direct result of...

  • Patient Service Representative I

    6 days ago

    Edmond, Oklahoma, United States Variety Care Full time

    Department : Administration Position : Patient Service Representative I - Dental Employee Category : Non-Exempt Reporting Relationship : Practice Administrator Character Core Qualities: Attentiveness- Showing the worth of a person or task by giving my undivided concentration. Enthusiasm- Expressing my joy in each task as I give it my best effort....

  • PSR - Patient Services Representative PRN - Imaging Clinic

    6 days ago

    Edmond, Oklahoma, United States OU Health Full time

    Position Title: PSR - Patient Services Representative PRN - Imaging Clinic Department: Imaging Clinic Job Description: General Description: Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Health. Essential Responsibilities:...

  • Customer Service Representative

    6 days ago

    Edmond, Oklahoma, United States Love's Travel Stops Full time

    At Love's Travel Stops, we are looking for a dedicated Customer Service Representative to join our team. Check out the details below: Assist customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, U S mail, etc. Creatively solve customer issues and provide resolutions to the customers...

  • Call Center Representative

    7 days ago

    Edmond, Oklahoma, United States Hobby Lobby Stores, Inc. Full time

    Hobby Lobby Stores is looking for full time Call Center RepresentativeJob Responsibilities:Provide customer service to retail stores by responding to building maintenance requests. Locate, dispatch, and provide directions to contractors associated Call Center, Representative, Building Maintenance, Retail

  • Sales Manager

    7 days ago

    Edmond, Oklahoma, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to WorkNeptune Cremation Service is looking for an innovative sales leader to join our growing team. Here you can excel and earn at your true potential when as you develop a successful sales team that is able to positively impact the lives of...

  • Territory Sales Representative

    7 days ago

    Edmond, Oklahoma, United States Rexel Group Full time

    Rexel is a prominent global player specializing in the multi-channel distribution of electrical products and services for the energy sector. With a clear mission to provide customers with innovative and sustainable solutions to enhance comfort, security, and energy efficiency in installations, infrastructure, and buildings. We at Rexel aim for The Best...

  • Customer Service Rep ISS

    7 days ago

    Edmond, Oklahoma, United States INTEGRIS Health Full time

    INTEGRIS Health Baptist Medical Center, Oklahomas largest not-for-profit health system has a great opportunity for a Customer Service Representative in Oklahoma City, OK. In this position, youll be a part of our Telecommunications team providing ex Customer Service, Service, Health, Retail, Healthcare, Customer

  • Medical Receptionist

    4 weeks ago

    Edmond, Oklahoma, United States Mercy Full time

    Mercy Primary Care is seeking a full-time (40 hours a week) Medical Receptionist/Patient Service Rep to join our team.Overview:The Patient Service Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with...

  • Medical Receptionist

    3 weeks ago

    Edmond, Oklahoma, United States Mercy Full time

    Mercy Primary Care is seeking a full-time (40 hours a week) Medical Receptionist/Patient Service Rep to join our team.Overview:The Patient Service Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with...

  • Medical Receptionist

    7 days ago

    Edmond, Oklahoma, United States Mercy Full time

    Mercy Primary Care is looking for a full-time Medical Receptionist/Patient Service Representative to join their team. Overview: The Patient Service Representative plays a crucial role as the initial point of contact for patients. It is essential to embody Mercy's values, provide exceptional customer service, and perform all tasks in line with the...

  • Environmental Services Associate

    7 days ago

    Edmond, Oklahoma, United States SSM Heath Full time

    Cleans patient rooms, offices, classrooms, work areas and public areas as assigned and according to proper processes, procedures and standards. May handle all laundry items by sorting and placing in proper containers according to proper processes, pr Environmental Service, Associate, Environmental, Equipment Maintenance, Retail, Healthcare

  • Supervisor-Clinical Services

    6 days ago

    Edmond, Oklahoma, United States NorthCare Full time

    Job DetailsJob Location: Edmond Office - Edmond, OKPosition Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $70,000.00 Salary/yearJob Category: Nonprofit - Social ServicesDescriptionResponsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. Position...

  • Crisis Services Coordinator

    7 days ago

    Edmond, Oklahoma, United States Northcare Full time

    Job DetailsJob LocationEdmond Office Edmond, OKPosition TypeFull TimeEducation LevelGraduate DegreeSalary Range$ $37.00 HourlyJob CategoryNonprofit Social ServicesDescriptionAre you a compassionate leader with a background in mental health services? We're seeking a highly organized and motivated individual to oversee our mobile crisis team and our Mental...

  • Crisis Services Coordinator

    7 days ago

    Edmond, Oklahoma, United States Northcare Full time

    Job DetailsJob Location Edmond Office - Edmond, OK Position Type Full Time Education Level Graduate Degree Salary Range $ $37.00 Hourly Job Category Nonprofit - Social Services Description Are you a compassionate leader with a background in mental health services? We're seeking a highly organized and motivated individual to oversee our mobile crisis team and...

  • Registered Nurse

    1 month ago

    Edmond, Oklahoma, United States INTEGRIS Health Full time

    INTEGRIS Health is seeking a Registered Nurse (RN) Clinic OR - Operating Room for a nursing job in Edmond, Oklahoma. Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: OngoingEmployment Type: Staff INTEGRIS Health Medical Group, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service...

  • Registered Nurse

    3 weeks ago

    Edmond, Oklahoma, United States INTEGRIS Health Full time

    INTEGRIS Health is seeking a Registered Nurse (RN) Clinic OR - Operating Room for a nursing job in Edmond, Oklahoma. Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: OngoingEmployment Type: Staff INTEGRIS Health Medical Group, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service...

  • Customer Service Associate

    3 weeks ago

    Edmond, Oklahoma, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Food Service Worker

    7 days ago

    Edmond, Oklahoma, United States VETERANS HEALTH ADMINISTRATION Full time

    Summary This Food Service Worker position is located within the Nutrition & Food Service at the VA Medical Center in Oklahoma City, OK. This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. ...

  • Senior PSR

    6 days ago

    Edmond, Oklahoma, United States OU Health Full time

    Position Title: Senior PSR - Patient Services Representative - Hematology Clinic - Stephenson Cancer Center Department: SCC Clinic Patient Services Job Description: General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility. Essential Responsibilities:...