Assistant Service Manager

2 weeks ago

Anchorage, Alaska, United States Alsco External Full time

Classification:
Exempt

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company.

We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms

Job Summary:


The Assistant Service Manager is responsible to meet or exceed Service goals in the management of district of routes and back up to the Service Manager, and reports to the Service Manager.


Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:

  • Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
  • Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
  • Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
  • Manage retention and growth by motivating their district to solicit new customers, up sell/cross sell/sample all lines of service or product and ensure a profitable product mix.
Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.

  • Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
  • Complete general route responsibilities when necessary.
Safely operate a delivery vehicle, following all applicable laws and company policy.

  • Follow written and verbal instructions and perform other tasks as directed by supervision.
  • A Senior DM performs the above functions as well as oversees a service center.
This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

Additional Functions:

  • Work with and support other service personnel as required by supervision.

Qualifications:

  • Have and maintain a valid Driver's License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
  • Demonstrate excellent skills in customer service and route sales.
  • Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
  • Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:

  • High School graduation or similar experience.
Qualified to hold a drivers license.

Travel Requirements:

  • Frequently within the branch area.

Typical Environmental Conditions:

  • Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
  • Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

  • Physical Demands/Requirements sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
For a general description of benefits that are being offered for this position, please visit

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 09/10/2021

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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