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Treasury Management Technical Support Supervisor
2 weeks ago
Position Overview:
This role involves overseeing a team responsible for providing technical support in Treasury Management. The Supervisor will lead the team in managing customer issues, ensuring timely resolution of technical support needs, and serving as a resource for complex problem resolution.
Key Responsibilities:
- Supervise a team of 11 associates in Treasury Management Technical Support
- Maintain advanced knowledge of Treasury Management tools and services
- Provide product recommendations to enhance banking relationships
- Stay updated on system changes and enhancements
- Ensure compliance with audit and security policies
- Foster strong internal relationships
- Demonstrate professionalism and effective communication
- Provide client-focused solutions while adhering to bank policies
- Collaborate with internal teams for seamless service delivery
- Analyze client issues for process improvements
- Conduct training for clients and associates
- Test new releases and products
- Act as a subject matter expert for the team
- Additional duties as assigned
Requirements:
The ideal candidate should have:
- Bachelor's degree and 5+ years of relevant experience
- Excellent communication and interpersonal skills
- Knowledge of commercial banking products
- Commitment to client satisfaction
- Certifications such as CTP, CCM, or AAP are desirable
About the Company:
First Horizon Corp, a leading regional financial services company with operations across the southern U.S., is dedicated to empowering clients, communities, and associates with financial solutions. Recognized for its commitment to excellence, First Horizon offers a wide range of banking and wealth management services.
Benefits:
- Medical, dental, vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentorship program
- 401(k) with match
- And more
Company Values:
First Horizon remains steadfast in its commitment to fostering equity in society by supporting associates, clients, and communities. Through a focus on equity, capital provision, and operational excellence, the company aims to create a more inclusive society.
Equal Opportunity Employer:
This employer values diversity and is committed to creating an inclusive workplace for all, in accordance with applicable laws and regulations.
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