Patient Scheduling Specialist

2 weeks ago

Glens Falls, New York, United States Glens Falls Hospital Full time

The Impact You Can Make

Responsible for the scheduling of patient appointments with physicians (new and follow-up); cancer center treatments& procedures; referrals; external tests and procedures from physician written and verbal orders in a timely, accurate and efficient manner while remaining sensitive to the needs of the patients, their families and fellow employees to ensure a smooth and orderly work flow. The percentage may vary depending on the specific department.

Team Impact

  • Welcomes, observes and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems. Notify nursing staff if problems or delays arise.
  • Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments.
  • Contacts patients to reschedule appointments or exams as needed, including missed visits. Appointments are prioritized according to individual patient needs.

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

  • Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments. Identifies proper sequencing of exams and schedules accordingly.
  • Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
  • Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs. Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure.
  • Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off. Ensures that daily schedules and reports area available for physician and nursing staff. Collaborates with Physicians on a daily basis in regard to STAT referrals and scheduling issues; reviews and ensures correct scheduling information is obtained. Directly interacts with patients and physicians to communicate scheduling needs and appointments.

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