Associate Manager

2 weeks ago

Manchester, New Hampshire, United States TGI FRIDAYS Full time

ROLE PROFILE



JOB TITLE:
Associate Manager



OPERATING GROUP:
TGI Fridays



FUNCTION:
Operations

DATE/

REVISION DATE:
November 2023

REPORTS TO (TITLE): General Manager



STATUS:
Non-Exempt

ROLE PURPOSE


Responsible for supervising scheduled shifts and ensuring Guests receive their order in complete accuracy and building relationships with delivery services, staff and kitchen personnel.


KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Supervise operations during scheduled shifts that include daily decisionmaking, and staff support while upholding standards, product quality and cleanliness.
  • Proactively run a shift and anticipate Guest needs.
  • Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
  • Observes Team Member, providing immediate feedback, coaching, development, and recognition.
  • Follow up on any issues and complaints they may have arisen during your shift.
  • Leads motivational Alley Rallies ensuring that Team Members are engaged and informed regarding Fridays food.
  • Ensures great food is delivered to every Guest.
  • Conducts food safety and line checks to ensure food and beverage standards are met and executed safely.
  • Checks in deliveries from vendors; ensuring quality and proper billing.
  • Prepare end of shift reports as necessary.
  • Ensures a safe working environment to reduce the risk of injury and accidents.
  • Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation guidelines.
  • Complies with all food safety rules, laws, protocols, and standards.
  • Places expoready food packaged correctly using the appropriate zoning standards.
  • Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product.
  • Keeps entire kitchen clean; stocks and sets up rotation.
  • Keeps prepared food continuously moving out of the kitchen.
  • Communicates ticket times and potential problems with the service staff, kitchen staff and Managers.
  • Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily.
  • Cleans and sanitizes throughout the shift.
  • Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products as appropriate.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Performs other duties and responsibilities as required or requested.
  • Must be able to follow TGI FRIDAYS and CDC guidelines concerning any health crisis. Example Coronavirus

KEY DECISIONS

Makes:

  • Appropriate level of coaching & feedback with Team Members during a shift
  • Recognition conducted with Team Members
  • Prep required to run shift

MEASURES OF SUCCESS

  • Guest satisfaction scores meet/exceed company standards
  • Annual sales dollars achieved compared to budget
  • Meeting/Exceeding requirements for Ecosure Audit scores for the year
  • Grow sales to meet or exceed annual sales budget
  • Meeting Labor Budget

QUALIFICATION REQUIREMENTS

  • One year of external restaurant experience with a college degree (preferred)
  • Must be capable of performing all functions and meeting qualification standards for BOH and FOH positions
  • Must complete and pass background checkMust be able to walk and stand during entire shift
  • Must be able to read, write and speak English
  • Must be able to lift up to 30 lbs.
  • Minimum age requirements 18 years of age

MISSON, VISION AND VALUES
-
MISSION - To lift
SPIRITSaround the
WORLD by
CELEBRATING the fun in every moment and the potential in
EVERY individual
-
VISION - Fridays will be the
ULTIMATE HOST for the world's most sought-after experience for our
TEAM Contributes to the Guest experience through knowledge of job and products.
-
VALUES -
CELIBATE PEOPLE OF ALL STRIPS
  • Diversity, Individuality, Self-Expression
    BE KIND
  • Respect, Fairness, Caring, understanding
    DELIVER EXTRAORDINARY EXPERIENCE
  • Rise the bar, take the initiative, be scrappy
    BE A GREAT HOST
  • Of service, Passionate, Energetic
    MAKE YOUR FAMILY PROUD
  • Positive, Committed, Trustworthy, Responsible

COMPETENCIES

PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service.

  • Understands how their role impacts the Guest.
  • Displays a caring attitude towards Guests.
  • Contributes to the Guest experience through knowledge of job and products.
  • Demonstrates a service attitude by providing support to those who are directly serving the Guest.
  • Handles special requests in a r

  • Sales Associate

    2 weeks ago

    Manchester, New Hampshire, United States Spencer Gifts Full time

    Employee Type:Seasonal/Temp Location:Manchester Job Type:Other Experience:Not Specified Date Posted: 5/15/2024 Job Description Brand - Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest Services as per...

  • Store Associate

    2 weeks ago

    Manchester, New Hampshire, United States Families in Transition Full time

    At Families in Transition, we're on a mission to Prevent and Break the Cycle of Homelessness. Our mission moves us to empower people and we do that by providing dignified housing, by delivering comprehensive and innovative solutions, by developing collaborative relationships with our clients and partners, and by creating opportunities for donors and...

  • Trust Associate

    2 weeks ago

    Manchester, New Hampshire, United States Citizens Bank Full time

    Trust Associate Wealth and Asset Management East Naples, Florida; Providence, Rhode Island; Manchester, New Hampshire; Chestnut Hill Meeting House, Massachusetts; San Francisco, California

  • Marketing and Sales Associate

    2 weeks ago

    Manchester, New Hampshire, United States Morph Management Full time

    Morph Management is recognized for its leading competitive marketing and sales strategies among other firms in Boston As a business marketing and sales firm, our mission is to help our top-tier clients increase their revenue and brand recognition. Our Marketing and Sales Associate team prioritizes connecting our clients with their consumer base through...

  • Trust Associate

    3 weeks ago

    Manchester, New Hampshire, United States Citizens Full time

    DescriptionThe Citizens Bank Trust Associate (TA) role is accountable for providing exceptional service to our ultra high new worth trust and estate clients and is part of our client facing trust and estate team. The Trust Associate assists the team in managing the day-to-day activities of our fiduciary clients including new client onboarding, client service...

  • Banquet Manager

    4 weeks ago

    Manchester, New Hampshire, United States The Equinox, a Luxury Collection Golf Resort & Spa Full time

    OverviewWe are looking for a highly motivated and analytical individual to join our team as Banquet Manager.Banquet Manager is responsible for:hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function and repeat business. This is a management position. ESSENTIAL DUTIES AND RESPONSIBILITIES...

  • Banquet Manager

    1 month ago

    Manchester, New Hampshire, United States The Equinox, a Luxury Collection Golf Resort & Spa Full time

    OverviewWe are looking for a highly motivated and analytical individual to join our team as Banquet Manager.Banquet Manager is responsible for:hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function and repeat business. This is a management position. ESSENTIAL DUTIES AND RESPONSIBILITIES...

  • Associate Engineer, Protection

    1 month ago

    Manchester, New Hampshire, United States EVERSOURCE Full time

    The Associate Engineer will work with complex systems and equipment, while providing engineering and technical services to support our growing organization. We offer a unique and exciting opportunity to explore the best of both worlds, working both in the office and the field on a variety of interesting projects. Areas of expertise include designing new...

  • Associate Engineer, Protection

    4 weeks ago

    Manchester, New Hampshire, United States EVERSOURCE Full time

    The Associate Engineer will work with complex systems and equipment, while providing engineering and technical services to support our growing organization. We offer a unique and exciting opportunity to explore the best of both worlds, working both in the office and the field on a variety of interesting projects. Areas of expertise include designing new...

  • AutoFair Sales Associate

    2 weeks ago

    Manchester, New Hampshire, United States AutoFair Automotive Full time

    AutoFair is now seeking Entry Level Sales Associates at all locations.We will give you the tools you need to succeed, not only in sales but in life Our team is passionate about helping you achieve the success you desire Are you passionate about helping customers? Apply with us todayBenefits:A starting guarantee of $3000 for the first two monthsAggressive &...

  • PT Center Store Associate

    2 weeks ago

    Manchester, New Hampshire, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Grocery Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the...

  • Care Manager II

    1 month ago

    Manchester, New Hampshire, United States AmeriHealth Caritas Full time

    Your career starts now. We are looking for the next generation of health care leaders.At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...

  • Care Manager II

    4 weeks ago

    Manchester, New Hampshire, United States AmeriHealth Caritas Full time

    Your career starts now. We are looking for the next generation of health care leaders.At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...

  • Care Manager II

    2 weeks ago

    Manchester, New Hampshire, United States AmeriHealth Caritas Full time

    Your career starts now. We are looking for the next generation of health care leaders.At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...

  • Care Manager II

    2 weeks ago

    Manchester, New Hampshire, United States AmeriHealth Caritas Health Plan Full time

    Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...

  • Inventory Management Specialist

    2 weeks ago

    Manchester, New Hampshire, United States MSC Industrial Direct Full time

    MSC Industrial Supply Co. Inventory Management Specialist Manchester , New Hampshire Apply Now Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair,...

  • Case Manager

    2 weeks ago

    Manchester, New Hampshire, United States Amoskeag Health Full time

    Amoskeag Health is a Federally Qualified Health Center (FQHC) and progressive, nonprofit primary healthcare organization that celebrates its 30th year in 2023 Our team of healthcare professionals positively impacts the health, well-being and quality of life for those we serve providing comprehensive, integrated, affordable healthcare and education to...

  • Joint Replacement Sales Associate

    2 weeks ago

    Manchester, New Hampshire, United States Stryker Full time

    Joint Replacement Sales Associate - Manchester, New Hampshire page is loaded Joint Replacement Sales Associate - Manchester, New Hampshire Apply locations Manchester, New Hampshire time type Full time posted on Posted Yesterday job requisition id R517157 Work Flexibility: Field-based StrykerPosition Title: Joint Replacement Associate Sales RepresentativeWho...

  • Associate Operator, Distribution System

    3 days ago

    Manchester, New Hampshire, United States EVERSOURCE Full time

    Role and Scope of Position: This position plans, coordinates, reviews switching and tagging; writing, checking, and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system within an assigned region. Coordinates the above activities with ESCC and other regions when system conditions cross...

  • Manager Provider Network Management

    2 weeks ago

    Manchester, New Hampshire, United States AmeriHealth Caritas Full time

    Manager Provider Network ManagementLocation: Manchester, NHYour search for a skilled Manager of Provider Network Management starts here. Join AmeriHealth Caritas, a leading organization in healthcare solutions, dedicated to improving the well-being of individuals and fostering healthy communities. Be part of a dynamic team shaping the future of...