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Patient Service Representative
2 weeks ago
Job Title: Patient Service Representative
Company: Premier Orthopaedics
Are you looking for a new opportunity as a Patient Service Representative? Join the team at Premier Orthopaedics, a full-service orthopaedic practice established in 2000. We are dedicated to providing top-notch care for orthopaedic injuries and conditions across the Greater Philadelphia region.
At Premier Orthopaedics, we pride ourselves on our growth and success, with over 50 specialty locations, 100 physicians, and more than 1000 employees. We strive to create a work environment where every individual feels valued and supported every day.
Responsibilities:
- Promptly greets and acknowledges patients
- Informs Providers of the patient's arrival
- Answers incoming calls and provides accurate information
- Instructs patients on completing medical forms
- Obtains demographic and insurance information
- Collects payments and balances
- Explains financial requirements to patients
- Evaluates patient financial status and establishes payment plans
- Completes insurance and benefits verification
- Schedules follow-up appointments
- Maintains patient confidentiality
- Prepares charts for the next day
- Manages cash drawer and balances daily
Qualifications:
- High school diploma/GED or equivalent
- 1-2 years of front office experience in a healthcare setting
- Knowledge of insurance rules and terminology
- Experience with Electronic Medical Records systems
- Strong communication and customer service skills
- Ability to handle upset patients with professionalism
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