Systems Administrator
2 months ago
Overview:
Abile Group has an exciting and challenging opportunity for a Systems Administrator (Tier 2 Deskside Support), Mid on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer.
All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities:
Provides support for implementation, maintenance, and incident troubleshooting of IT systems
Manages hardware in all stages including unpacking and setup of end user devices
Resolves IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation
Installs application software on end user device workstations via scripted install packages
Inventory management of deployed software and end user devices
Networks and locally attaches printers
Assists users in accessing and using IT systems
Provides user education and training in basic hardware and software functions
Creates and maintains documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identifies and executes process improvements and other enhancements that improve operational efficiency.
Qualifications:
Clearance Required:
TS/SCI Clearance w/ ability to obtain CI Poly
Degree and Years of Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.
Required Certifications:
A+ Certification, N+ Certification, Security + or other DoD M certification
ITIL v3 Foundations
Required Skills:
Knowledge in one or more of the following areas:Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
Technical writing
About Abile Group, Inc:
Abile Group, Inc.
was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management.
We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients' subject matter experience and Abile's breadth of expertise.
EEO Statement:
Abile Group, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Anyone requiring reasonable accommodations should email (url removed) with requested details. A member of the HR team will respond to your request within 2 business days.Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
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