Guest Relations Associate

1 week ago

San Francisco, California, United States The Salvation Army USA Western Territory Full time

OVERVIEW:
The Guest Relations Associate is responsible for providing exceptional customer service experiences.

The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Kroc Center and Railton Place.


DUTIES AND RESPONSIBILITIES:
Greet guests as they enter the building and ensure they feel welcomed and have a positive experience
Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees
Greet guest as they
Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.
Handle and resolve guest's complaints and disputes by obtaining and evaluating all relevant data
Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guests
Review security monitors and report any suspicious or inappropriate activity to management
Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies
Maintain cleanliness of facility and conduct all mandatory safety checks
Ensure that events, programs, and activities begin and end on time
Responsible for all opening and closing duties
Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports.
Accept mail and packages for Kroc Center staff and Railton Place residents.
Perform other duties as assigned
Other related duties as required

EDUCATION AND EXPERIENCE:
High School Diploma or equivalent (required)

SKILLS AND ABILITIES:
Excellent customer service skills
Computer literate with proficient typing skills
Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment,
Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese (preferred)
Experience with a Point of Sales (POS) system and membership recruitment (preferred)

PHYSICAL REQUIREMENTS:
Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:
Modern Office Equipment and Relevant Software

ADA Statement:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Qualifications
Education

High School or Equivalent (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)
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