Director of Operations

1 week ago

Salem, New Hampshire, United States Dunkin' Full time
Dunkin'

Director of Operations

Salem ,

New Hampshire

Apply Now

Cafua Management Company is looking for an energetic, self-starter to join our team as a

Director of Operations

. If you are looking for a career with advancement opportunities, enjoy personal development, have a desire for operational excellence and a passion for results, Cafua Management is the place for you
We offer a competitive compensation package, comprehensive medical, dental and vision coverage, accrued PTO, and 401K.

We are seeking a Director to help oversee, direct and manage all aspects of our operation including the planning, implementation and evaluation of programs and projects.

A senior-level professional with a minimum of five years' QSR experience is needed to work closely with other departments to maintain high standards.

Directors of Operations (DOs) are responsible for leading the operations of 35-40 Dunkin' Donuts and/or Dunkin' Donuts restaurants. Directors Develps their Multi-Unit Managers by providing strong, positive leadership, constructive feedback, and support.

Working Conditions:
This is a Field based position
Must live in the market where stores are located for which you will be responsible for.
Must have a valid driver's license.

Position Summary:


Provides overall leadership and guidance to the operational activities of the assigned network with the objective of maximizing growth and profitability as well as day-to-day operations.


Key Duties & Responsibilities:

Management Accountabilities:


Responsible for supporting the COO of Operations and senior management team in all aspects of program growth specifically through strategic and operational planning, guidance ensuring that required infrastructure and support services are in place.

Lead, supervise and develop market Multi Unit Managers throughout the assigned network.

Provides clear direction and structure for operating units by translating business strategy into day to day execution of brand standards.

Conduct routine gap analysis to identify opportunities and areas of improvement within the assigned network. Present business cases for implementation. Accountable for guest satisfaction/loyalty through improved operations. Accountable for recruiting, hiring, coaching, developing and assessing the operations team. Execute a calendarized performance management system providing constructive, actionable feedback. Assist and guide senior management in the development and implementation of the strategic goals of the organization. Apply appropriate business acumen within each market to meet organizational goals
Organizational Planning

  • Advise the Vice President of Operations of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company.
  • Manage operations by directing and coordinating activities consistent with the established goals, objectives and policies.
  • Implement programs to ensure attainment of business plan for growth and profit. Key driver in identifying growth opportunities in each marketplace. Create vision, strategy and tactics including sales building through partnerships in and around each restaurant trade area.
  • Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization.

Position Requirements:

Education and Work Experience Requirements:

  • Related Bachelor's degree, MBA or Master's preferred
  • 5-10 years of progressive operational and managerial experience
  • Strong financial background and understanding of P&L's and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations
  • Possess strong presentation skills
  • Understand Real Estate and Development
  • Experience with Human Resources, Marketing and Training
  • The ability to drive profit
  • Ability to gain, demonstrate and coach in-depth operational knowledge of Restaurant Operations
  • Effectively demonstrate the ability to inspire store level teams toward personal improvement and operational development
  • Must have demonstrated ability to effectively lead a 50+ QSR environment
Guest Focused Dealing With Ambiguity
Business Savvy Innovation
Communication Personal Awareness & Learning
Interpersonal Relationships and Influence Project & Process Management
Leading Vision and Purpose
Problem Solving, Innovation and Decision Making
Developing Direct Reports and Others
Strategic Thinking
Building Effective Teams
Passion for Results
Conflict Management
SKILLS/QUALIFICATIONS
Facilitation and presentation skills
Written and verbal communication skills

Flexibility with working hours:
Weekend days and some evenings required
3+ years of QSR or comparable experience is required
Expertise in the areas of unit growth and profitability
Expertise in using guest feedback to develop staff and drive guest satisfaction
Ability to communicate and obtain goals by working with people
Expertise in talent management, including but not limited to, staff selection, development, retention, and promotion
Daily travel is required
"With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer"
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination.

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at

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