Vehicle Programs Specialist

1 week ago


Dearborn, Michigan, United States Percepta Full time

Position Summary

The Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities


• Provide administrative assistance to Vehicle Programs personnel


• Administer support for the "M" (Manufacturer) Plate Program


• Support our Co Car, AXZ, and Ford Fleet Care Call Centers


• Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties


• Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes


• Process billing invoices from vendors and dealerships for delivered vehicles


• Process tickets, tolls, citations, etc


• Process vehicle title, plates, and registrations


• Process and monitor vehicle orders


• Process vehicle returns, title corrections, and auction disposal


• Audit and reconciliation of official documents such as lease and usage agreements, and other official documents


• Customer account maintenance


• Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members


• Update and maintain policies, programs, and other documentation in , MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc


• Perform as a back-up for other Vehicle Program personnel when necessary


• Perform duties that require signing as a company agent and/or department notary

Education


• High school diploma required; Bachelors degree preferred

Experience


• 3 years administrative office experience required


• Experience using mainframe and web system applications

Skills


• Critical thinking, problem solving, and analytical skills


• Strong planning and organizing skills


• Strong communication skills that demonstrate knowledgeable, proactive and clear communication


• Excellent customer service skills to include a positive mindset that actions self-control


• Excellent time management skills


• Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)


• Proficient in MS Office (i.e. Outlook, Word, and Excel)

What else can you expect
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

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