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Director of Operations- New AC Hotel Miami Dadeland/ Opening Soon

3 months ago

Miami, United States Hotel Resource Full time

**Management, Hospitality - Hotel**

**Director of Operations- New AC Hotel Miami Dadeland/ Opening Soon.**

Director of Operations- New AC Hotel Miami Dadeland/ Opening Soon. Concord Hospitality Miami FL

**Director of Operations- New AC Hotel Miami Dadeland/ Opening Soon.**

**Company:**

Concord Hospitality

**Location:**

7695 N. Kendall Dr.

33156

US

**Category:**

Management, Hospitality - Hotel

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

Coordinates all food & conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food &

Beverage budget meets targets; reviews results with the General Manager and taking corrective action as

necessary.

Beverage functions and communication.

Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget

meets targets; reviews results with the General Manager and taking corrective action as necessary.

Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets

or exceeds expectations.

Motivates team to achieve operational excellence, encouraging calculated risk-taking.

Maintains profit margins without compromising guest or employee satisfaction.

Maintains the property as a safe and secure facility for guests and employees.

Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and

models desired service behaviors in all interactions with guests and employees.

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets

and manages expectations.

Incorporates guest satisfaction as a component of staff/operations meetings.

Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as

appropriate.

Assists in developing strategic alliances with local civic leaders, community and business organizations to further

increase brand/product awareness.

Advises brand and regional team of growth opportunities.

Participates in sales calls, local events, and site visits with members of the sales team to acquire business.

Assists the General Manager in researching and analyzing new products, pricing and services of competition.

Works with the General Manager to develop a schedule that guarantees one of them will be on property during

peak times.

Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial

leadership.

Sets goals and expectations for direct reports using the annual performance review process and holds staff

accountable for successful performance.

Coaches by providing specific feedback to improve employee performance.

Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do

the same for their teams.

Assists in coordinating the development and communication of emergency procedures.

Celebrates successes and publicly recognizes the contributions of employees.

Demonstrates knowledge of all management contract requirements for the property and ensures compliance with

contract and reporting requirements.

Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.

Provides support for operational functions as needed to meet business needs.

Salary Range: $70.000, ,00