Community Relations Coordinator

1 week ago


West Babylon, New York, United States The Bristal Assisted Living Full time

JOB SUMMARY:


Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents.

Maintain accurate records in database for easy access and reporting. Ensure that The Bristal's reputation is well presented within the community.

Community Relations Coordinator - Sales Assistant

DUTIES AND KEY RESPONSIBILITIES:

  • Greet all visitors in a warm, friendly manner.
  • Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
  • Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
  • Takes prospective Residents and/or families on a tour of the Facility.
  • Liaison between the Bristal and community referral sources.
  • Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
  • Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
  • Completion of all required move in paperwork and the collection of rent monies prior to resident movein.
  • Assist new residents to get acclimated into the community upon move in.
  • Manage all marketing inventory as directed.
  • Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
  • Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
  • Assist the Director of Community Relations to maintain weekly traffic and census reports.
  • Other duties as assigned by the Director of Community Relations and the Executive Director

Community Relations Coordinator - Sales Assistant

QUALIFICATIONS:

  • Bachelor's Degree in Business or Marketing preferred.
  • Must have the ability to "close" the deal.
  • Professional image.
  • Excellent telephone and communication skills.
  • Ability to relate well to the senior population.
  • Great organizational skills with the ability to concentrate on many tasks at once.
  • Must be an independent worker.
  • Patience with perseverance and followthrough capabilities.
  • Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
  • Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
  • Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.

Community Relations Coordinator - Sales Assistant

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

  • Working in an assisted living community
- a 24 hours/day & 7 days/week operation.

  • Speaking on the phone 45%
  • Standing 40%
  • Walking 40%
  • Speaking 100%
  • Driving 20%
  • Evenings as required to host events, schedule appointments, make followup calls

Pay:
$30.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Weekends as needed

Supplemental pay types:

  • Bonus opportunities
  • Commission pay

Experience:

  • Marketing: 1 year (preferred)
  • Sales: 1 year (preferred)

License/Certification:

  • Driver's License (preferred)

Ability to Relocate:

  • West Babylon, NY 11704: Relocate before starting work (required)

Work Location:
In person

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