Applications Analyst II

7 days ago

Camden, New Jersey, United States Cooper University Hospital Full time

About Us:
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team.

Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols.

We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:

GENERAL

  • Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
  • Analyzes, diagnoses, and implements system and process changes.
  • Acts as the application subject matter expert (SME) when assigned to project teams.
  • Ensure system changes follow change management procedures and protocols.
  • Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
  • Consistently meets project deadlines and goes the extra mile to ensure dates are met.

SUPPORT

  • Serves as a liaison between end users, subject matter experts and technical support
  • Provides on-call support 24/7
  • Monitors queues, event logs and brokers and performs maintenance as required
  • Monitors interfaces with external systems
  • Creates ad hoc reports per user specifications
  • QA/triage tickets

TESTING

  • Develops, plans and executes testing for supported applications
  • Creates and maintains test scripts in support of new installations, projects, and/or system updates.

DOCUMENTATION

  • Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
  • Documents and revises system design procedures, test procedures, and quality standards

Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

Experience Required:
3-5 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary

Education Requirements:
High School Diploma

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