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Consumer Access Specialist
4 months ago
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Pet Insurance
- Debtfree Education* (Certifications and Degrees without outofpocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger.
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding thattogether we are even better.
Schedule:
Full Time
Shift:
Location:400 CELEBRATION PLACE, Celebration, 34747**- Faith based & mission driven organization
- Central Florida's premier multispecialty medical group
- Comprehensive Employee Benefits such as Educational Reimbursement
- CREATION Health employee wellness and lifestyle programs
- Positive working climate to support a work life balance
The role you'll contribute:
Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required.
Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.
Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
Job Keywords:
Registration Representative, Authorization Representative, Patient Registration, PreAccess, Maitland
The value you'll bring to the team:
- Proactively contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients
- Meet department standard when obtaining preauthorizations from thirdparty payers in accordance with payer requirements and within established timeframe before scheduled appointments and during or after care for unscheduled patients. Accurately enters required authorization information in AdventHealth systems to include length of authorization, total number of visits, and/or units of medication
- Minimizes duplication of medical records by using problemsolving skills to verify patient identity through demographic details
- Ensures patient accounts are assigned the appropriate payor plans
- Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs. Uses utmost caution that obtained benefits, authorizations, and precertifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility precertification tools made available
- Thoroughly documents all conversations with patients and insurance representatives including payer decisions, collection attempts, and payment plan arrangements
- Coordinates with case management staff as necessary (e.g., when preauthorization cannot be obtained for an inpatient stay)
- Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account.
- Creates accurate estimates to maximize upfront cash collections and adds collections documentation where required
- Calculates patients' copays, deductibles, and coinsurance. Provides personalized estimates of patient financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services
Qualifications:
The expertise and experiences you'll need to succeed:
Required:
- One year of customer service experience
- High School diploma or GED
Category:
Patient Financial Services
Organization:
AdventHealth Celebration
Schedule:
Full-time
Shift:
- Day
Req ID:
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin,