Customer Service Guru

1 week ago

Cheyenne, Wyoming, United States Laramie Range Ford Full time

The Customer Service Guru/ Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process.

About Us: The most effective job descriptions use this section to show why the company is a great place to work. Describe your company's values, culture, mission, and any awards the team has won. You can also mention the type of cars you're offering, the location of your showroom, and the sales success rate. After reading this section, job seekers should understand how your dealership stands out against the competition.

Automotive Sales Associate/ Product Specialist Compensation and Benefits:

  • Competitive Pay
  • Health Insurance
  • PTO & Sick Live
  • 401(K)
  • Compensation: $13 - $30

Customer Service Guru/ Product Specialist Responsibilities:

  • Offer assistance or direction to any customer who enters the car dealership
  • Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
  • Work directly with our employees and customers to develop relationships and help to enhance the sales process
  • Explain product performance, application, and benefits to prospective customers
  • Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses

Customer Service Guru/ Product Specialist Requirements:

  • Enthusiasm and high energy throughout the sales workday
  • Friendly, competitive personality, especially when handling objections & negotiating pricing
  • Strong customer service, communication skills, computer and basic math skills
  • Interest in training additional sales associates once you get up to speed and working in a team environment
  • Clean driving record & valid driver's license

Laramie Range Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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