IOP Coordinator/ Case Manager

2 weeks ago

Tucson, Arizona, United States America's Rehab Campuses Full time
Job Details

Job Location
Arizona Rehab Campus - Tucson, AZ

Description

BENEFITS:

Health insurance

Dental insurance

Vision Insurance

Life Insurance

Paid time off

401K

POSITION SUMMARY:

The Coordinator of the Intensive Outpatient Program (IOP) is accountable for coordinating the Intake/Registration functions for IOP and providing BHT services to programs as determined. This position involves extensive contact with the community and interfaces closely with the Clinical Director, Utilization Review Staff, Business Office Staff, Private Insurance Clinical Staff, and Clinical Staff to insure continuity of communication. Registration functions require data entry. This position is also responsible for inquiry calls, insurance verification, payment collections at the time of admission and scheduling of evaluations and admissions.

QUALIFICATIONS:

Education:
  • High school diploma or equivalent required
  • Bachelor's degree from an accredited college or university in social work, psychology, mental health, or a related field preferred
Experience:
  • A minimum of one (1) year direct clinical experience in a substance abuse/dual diagnosis setting preferred.
Additional Requirements:
  • Healthcare Provider CPR, Handle with Care, and TB within 90-days of hire Fingerprint Clearance Card, per policy.
RESPONSIBILITIES:

THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JCAHO STANDARDS OF PERFORMANCE.

Intake Functions:
  • Telephone screening of all inquiry calls with appropriate referrals made for any emergency situations and appointments scheduled as indicated.
  • Documents inquiry calls in system data base.
  • Coordinates with other mental health facilities to obtain clinical referral information and schedule referrals within a timely manner. (3 business days)
  • Completes Admission paperwork in accordance with policy.
  • Posts Appointment schedule for following day and distributes to appropriate ARC staff as identified.
  • Makes follow-up calls to those failing to show for scheduled appointments.
  • Assists with insurance benefits verification and completion of financial responsibility agreement with clients to ensure financial requirements are met for admission.
Professional Collaboration:
  • Serve as a source of information for referral sources regarding services provided by the facility.
  • Collaborates with Transportation to ensure timely addition of clients to transportation routes and activities.
  • Ensures clients receive an orientation to the program.
  • Coordinates admissions with clinical staff to ensure timely admission to the program.
  • Coordinates initial family therapy appointment as part of the admission process.
  • Coordinates transfer referrals from ARC ensuring clinical data is received timely.
  • Coordinates with ARC's finance department to ensure compliance for upfront collection procedures. Prepares daily cash collections log and HMS insurance information.
  • Verifies insurance upon admission and monthly for Medicare and Private Insurance.
Performance Accountability:
  • Uses time constructively and in an organized manner to accomplish duties/responsibilities.
  • Participates in business development activities.
  • Complies with all facility, department and corporate policies and procedures.
  • Attends all mandatory facility in-services and staff development activities as scheduled.
  • Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
  • Complies with Employee Code of Ethics/Professional Standards of Conduct
  • Works as needed, including overtime, in case of emergency or as deemed necessary by supervisor.
Customer Service:
  • Promotes and demonstrates through action, deed and communication, an environment of ARC's Mission throughout the facility to include internal and external clients, families, co-workers, physicians, and visitors.
  • Answers telephone promptly (within 3 rings) and provides information as requested or schedules appointment.
  • Works with team members in an effective manner
  • Maintains confidentiality of client information
  • Demonstrates guest relations in communication, cooperation and assistance for clients, families/physicians, licensed practitioners/co-workers, and visitors in a prompt and courteous manner.
Note: The essential job functions of this position are not limited to the duties listed above.

KNOWLEDGE, SKILLS, AND ABILITIES:

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS, AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.
  • Ability to react calmly and effectively in emergency situations.
  • Knowledge and utilization of crisis intervention techniques.
  • Excellent customer relations skills.
  • Excellent organizational and interpersonal communication skills.
  • Skill in interacting with multiple individuals with diversified roles and perspectives.
  • Skill in organizing and prioritizing workloads to meet deadlines.
  • Skill in telephone etiquette and paging procedures.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to operate in an unstructured environment, orchestrate a myriad of activities and to manage multiple priorities within complex systems.
  • Ability to work at a rapid pace.
  • Ability to use good judgement and to maintain confidentiality of information.
  • Ability to work as a team player.
  • Ability to demonstrate tact, resourcefulness, patience, and dedication.
  • Ability to accept direction and adhere to policies and procedures.
  • Ability to recognize the importance of adapting to the various client groups.

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