Release of Information Specialist
2 weeks ago
Overview:
We're seeking a Release of Information Specialist to join our team In this role, you'll receive, validate, document and respond to written, telephone and in person requests for information contained in the legal medical record in a timely and efficient manner.
Location:
Marshalltown, Iowa
Why UnityPoint Health?
Culture – At UnityPoint Health, you matter.
Come for a fulfilling career and experience a guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis.
UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Responsibilities:
Release of Information
Prepare medical information for requests from patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties in accordance to policy and procedures
Fulfill requests or submits request to approved release of information vendor for fulfillment.
Invoice for appropriate requestors and follows up on request payments when fulfilled by the facility staff.
Responsible for receipt of a properly executed HIPAA compliant authorization and/or request
Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures Prioritize and respond to release of information requests within required timeframes
Perform self-quality checks to assure accuracy of the release, confidentiality and proper invoicing.
Validate parental proxy requests for the electronic health record.
Customer Service
Promptly and courteously answers office phone calls or assists with phone coverage for release requests.
Respond to and fulfill patient walk-in record requests
Access and retrieve patient information from various computer systems and media
Qualifications:
Education:
High school diploma or GED equivalent
Associates degree in Health Science preferred
Medical Terminology knowledge preferred
Experience:
Previous experience in a hospital/clinic setting or experience with electronic health records.
3+ years of experience with an electronic health record or hospital/medical setting preferred.
Prior Release of Information experience preferred
License(s)/Certification(s):
RHIT, RHIA or CRIS certification preferred.
Knowledge/Skills/Abilities:
Read, writes, comprehends and speak fluent English
Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner
Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, life style and back grounds in accordance to the affiliate's mission and vision.
Ability to work independently
Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision
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