State and Lake Chicago Tavern General Manager

2 weeks ago

Chicago, Illinois, United States TheWit Hotel Full time

JOB DESCRIPTION:


Deliver brilliant guest service each day, each night and every time in-between by championing our 6 X's Hotter Service Philosophy.

Create a welcoming, playful and thoughtful service environment.

This position is responsible for overall (front of the house & IRD) food and beverage services and functions of the outlet including monitoring budget and forecast, guest flow and staffing issues.

This position participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.


RESPONSIBILITIES:

  • Update and monitor daily opening, running and closing side work checklist
  • Manage staff contest program to promote competitive sales opportunities
  • Contribute to the financial planning, tracking and forecasting
  • Maintain and organize venue storage areas.
  • Professional appearance and attitude
  • Attends various internal and/or external meetings relating to the operation of the restaurant
  • Interact positively with customers promoting hotel facilities and services while simultaneously building a loyal repeat customer base through personal rapport, acknowledgement and exceptional personalized service
  • Serve as a role model in the area of positive customer and client relationships
  • Maintain profitability of outlet to support overall hotel operation
  • Control payroll and equipment costs (minimizing loss and misuse). Monitor and update POS data base to accurately coincide with all current menu items
  • Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking

JOB REQUIREMENTS:
Responsibilities include, but are not limited to: 1. 3 years' experience in the Food & Beverage industry.2. Knowledge of food and beverage positions within the restaurant, e.g., host person, bus person, food server, bartender, cocktail server3. Knowledge and skill in food service techniques and sales strategies4. Comprehension, knowledge and understanding of food product and preparation5. Brand marketing and advertising experience.6. Knowledge of service standards, practices, and etiquette in full-service restaurants and/or bars. 7. Full awareness and understanding of safety standards and sanitation practices for food and beverage service. 8. Extensive knowledge of wine, champagne and alcoholic beverages.

ADDITIONAL QUALIFICATIONS:
1. Communicate in the primary language of the hotel.2. Wear proper attire at all times and be well groomed.3. Be flexible since this is a 24/7 hotel operation4. Must be able to lift and carry thirty pounds.

ABOUT THE COMPANY:

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.


SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.


Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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