Operations Manager
1 week ago
Corpay is currently looking to hire an Operations Manager for Emergency Services within our CLC division. This position falls under our Lodging line of business and is located in Schaumburg, Illinois. In this role, you will manage a staff of 30+ and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. You will report directly to the Senior Operations Manager.
How We Work
As an Operations Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Schaumburg, Illinois
- Company-issued equipment
- Formal, hands-on training
The responsibilities of the role will include:
- Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, and room night volume trends
- Responsible for client communications, escalations, conflict resolution, and compliance on client deliverables and revenue
- Leading, guiding, and managing all resources efficiently to maintain a proper work balance between all activities.
- Driving initiatives to proactively address service levels and productivity challenges.
- Fostering and maintaining strong relationships with internal/external clients
- Travel to key clients for major activations
- Onboarding for New Hires
- Ensuring all staff members are cross-trained and familiar with all clients and their requirements
- Time & Attendance tracking as well as staff scheduling.
- Preference will be given to candidates with experience with office experience or hotel front desk role
- Excellent verbal and written communication skills are required and presentation skills are preferred
- Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
- Proactive mindset, ability to think strategically, identify and capitalize on opportunities
- Must possess strong organizational and analytical skills
- Proven experience with MS Office including strong Excel is required
- Strong ability to multi-task and be focused, detail-oriented, self-motivated
- Ability to work well in a team environment
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOand Pay Transparency
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