Next Step Project Manager

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Able Net Full time

POSITION SUMMARY:


The Next Step Project Manager is responsible for managing all aspects of the AbleNet Next Step Program as defined by management, business development, and medical funding operations.

The Next Step Program, treated as a project within K12 school districts, will require the coordination of external and internal stakeholders to ensure students who have insurance coverage for the QuickTalker Freestyle can successfully secure the speech device for use in school and the community.

This role works collaboratively across the organization with an eye to continuous project improvement and an emphasis on Listen, Learn, Lead skills.


POSITION RESPONSIBILITIES:
Planning, communicating, and managing project goals with internal and external stakeholders
Ability to identify and define the various deliverables of the Next Step Program project objectives based on each opportunity
Work with school administrators and parents to obtain the required paperwork necessary as defined by the students' insurance program(s) to secure the QuickTalker Freestyle
Coordinate and facilitate Next Step Program meetings with external K12 stakeholders
Support business development on sales opportunities as they present the value of the Next Step Program and how project management supports the process to success
Manage information and project status updates with internal AbleNet staff, particularly business development and the medical funding
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken in accordance with HIPPA policies
Adhere to AbleNet's privacy policy and HIPPA requirements
Respond timely to customer inquiries sent via e-mail, mail, fax, chat or over the phone
Data collection and data maintenance to maintain integrity of funding information for process improvement and auditing reasons
All other duties as assigned by supervisor
CORE COMPETENCIES, SKILLS &

ABILITIES:
Strong collaboration skills
Excellent written and verbal communication skills
Proficient with Salesforce as a PM tool
Ability to actively participate and work in cross-functional teams throughout the company
Efficient problem analysis and problem-solving skills
Computer literate and demonstrated ability to learn new programs
Data entry and/or account management skills
Demonstrated track record of identifying and implementing process improvements

POSITION REQUIREMENTS:
Education & Experience

Bachelor's degree required
Project Management Certification and/ or 2-years project management experience
4-years customer-centric presentation and relationship experience

Physical, Time, Presence & Other Requirements

Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

This position is fully remote; onsite presence is not expected/will be minimal
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