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Collections Customer Service Representative

3 months ago

Escondido, California, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH Recruitment Solutions is seeking a Collections Customer Service Representative to join our clients team and play a pivotal role in managing customer accounts and resolving outstanding balances. In this role, you will be responsible for contacting customers/clients via phone, email, and mail to discuss overdue payments and negotiate repayment plans. Your primary objective will be to maintain positive customer relationships while effectively collecting outstanding debts.

Key responsibilities include:

  • Initiating contact with customers to discuss overdue accounts and identify reasons for non-payment
  • Negotiating repayment plans or settlements in accordance with company policies and procedures
  • Providing exceptional customer service by addressing inquiries, resolving disputes, and offering solutions to meet customers' financial obligations
  • Documenting all interactions and updating account information accurately in the company's database
  • Collaborating with internal teams to escalate complex issues and ensure timely resolution
  • Adhering to legal and regulatory requirements governing debt collection practices

Qualifications:

  • Highschool diploma or equivalent is required
  • Excellent customer service and communication skills
  • Strong knowledge of MS Office Suite
  • Maintain confidentiality and ability to resolve complex issues


Working Hours:

  • Monday-Friday
  • 40 hours per week
  • 8:00am-5:00pm PST


Details:

  • Onsite
  • Contract-to-hire role
  • Located in Poway, San Diego
  • Compensation: $20.00-$22.00 per hour DOE
  • Incentives when brought on permanent


If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible. If you are curious what else is available, please review the LHH website

Pay Details: $20.00 to $22.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.