Bakery Shift Leader

2 weeks ago


Irvine, California, United States Sprinkles Full time
Welcome to Sprinkles Irvine Bakery

Are you ready to take on the role of a Shift Lead at Sprinkles? In this position, you will play a crucial part in ensuring the success of Sprinkles by supporting the management team in bakery operations. Your main goal will be to create and uphold the delightful Sprinkles Experience for both our guests and team members.

As a Shift Lead, you will not only be a guiding force for your colleagues but also a shining example of the unique Sprinkles culture. If you have a passion for leadership, this position offers a fantastic opportunity to delve into the operational aspects of Sprinkles.



Perks of Being Part of the Sprinkles Team:

  • Competitive Hourly Pay + Tips
  • Comprehensive Benefit options including Health, Dental, Vision, Life, and 401K
  • Daily Pay option for associates
  • Sprinkles Associate Card for spreading joy to your loved ones and community
  • Involvement in philanthropic initiatives - Sprinkles collaborates with various charities and community groups
  • Family-Friendly Working Hours
  • Paid parental leave & time off
  • Opportunity to create special moments every day at our bakery
  • Possibility for development and growth

Key Responsibilities:

  • Uphold and display correct policies and procedures provided by trainers and managers with energy and passion
  • Manage guest interactions, including responding to emails or gathering feedback on recent experiences communicated through various channels
  • Provide exceptional customer service in line with management standards and Sprinkles policies - Embody the brand values
  • Set shift expectations and contribute to the vibrant Sprinkles culture and ambiance
  • Act as a product expert by offering recommendations to guests during their order process
  • Handle credit card transactions with a friendly demeanor
  • Adhere to safety and sanitation protocols to ensure a clean and secure work environment in both front and back areas
  • Assist in all cleaning tasks as outlined in opening/closing and weekly checklists
  • Arrive for scheduled shifts promptly and fulfill shift requirements diligently
  • Package and present cupcakes and other bakery items as required

Qualifications:

  • Genuine passion for the Sprinkles brand, product, and experience
  • Minimum of 1 year experience in shift management or similar role in a restaurant or hospitality setting
  • Ability to work a flexible schedule, including weekends and holidays
  • Effective verbal communication skills and the ability to comprehend and follow instructions
  • Perform well under pressure while maintaining a consistent workflow
  • Capable of standing for extended periods
  • Ability to lift at least 50 pounds, including cupcake trays, batter/frosting, and bags of purchases
  • Maneuver around the bakery area, bending and reaching as needed
  • Understanding that tips are not guaranteed
  • Sprinkles is committed to being an Equal Opportunity Employer

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