Technical Sales Support Specialist

7 days ago

Mission Viejo, California, United States Fairbanks Scales Full time
Summary
The Technical Sales Specialist coordinates various departments and external contacts to provide cost-effective custom weighing solutions that meet or exceed customers' expectations. This position will help maximize the market share and profitability of the Fairbanks Scales product lines.

Essential Job Duties
Estimates project costs, consults, and provides timely and effective communication during a project with multiple internal groups at all levels of the organization including sales and engineering on technical matters, ensuring the feasibility of proposed solutions.
  • Participates in needs analysis and information gathering meetings with Sales, Service, Distribution, and customers as required to help define the best customer solution.
  • Supports all industrial and other products that are designed, built, shipped, or sold out of the company's manufacturing facilities.
  • Provides outside vendors and contractors pricing on modifications to existing products and products not carried in our system.
  • Evaluates existing systems to determine effectiveness and suggests changes to meet customer requirements.
  • Works with engineers and other departments to resolve problems that arise during and after product implementation.
  • Produces reports and analyzes data to track product trends, profitability, and close rates of special products.
  • Participates, develops and may conduct user training.
  • Completes required training as assigned.
  • Organize travel, transportation, meals, and expenses for technician Instructor Led Training classes at the corporate office.
  • Follow progress of engineering teams on solution designs to maintain consistent and reasonable lead times.
  • Other duties as assigned.

Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)
  • Associate's degree in business or a related technical field or equivalent experience is preferred.
  • Minimum of two (2) years' experience in scale, process control equipment or software support is preferred.
  • Experience in costing industrial equipment, sales or custom products is preferred.
  • Experience in project coordination and/or management, is preferred.
  • Must possess good communication skills, both verbal and written.
  • Self-motivated and ability to work independently, as well as part of a team.
  • Ability to develop effective relationships with all levels of the organization and with external customers.
  • Proficient in MS Office products (MS Word, MS Excel and MS Outlook).

Knowledge, Skills and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
  • Proficient in Microsoft Office products specifically Outlook, Excel & Word.
  • Excellent problem-solving skills.
  • Excellent communication skills, both verbally and in writing.
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • Ability to develop and maintain business relationships.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
  • General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Physical demands are medium, consisting of using various Fairbanks Scales scale products, office equipment and computers.
  • Required to use close vision and be able to focus.
  • Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.
  • Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, calculator and related office equipment.
  • Regular attendance is a necessary and essential function.
Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets

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