Automotive Service Advisor

2 weeks ago

Plano, Texas, United States Vehicular Activities Full time

We are searching for an additional Service Advisor to join our outstanding team. Do you have what it takes to fit right in? Are you a fantastic communicator ready to go above and beyond to provide a remarkable experience to our clients? Our Service Advisors stand out from the rest, aiming for results that exceed industry standards.

What sets us apart:

  • Family-owned and operated: We foster a supportive and encouraging work environment that allows for professional growth. We are not a franchise or a national chain.

Our standards:

  • We are highly selective: We only seek to bring on board the top talent. Prepare to demonstrate why you are the perfect fit for the role. If you truly aspire to join our team, be prepared to make a lasting impression.
  • Focus on exceptional service: We are dedicated to surpassing customer expectations with every interaction.

Responsibilities:

  • Welcome customers, attentively listen to their needs, and accurately evaluate their vehicle issues.
  • Collaborate closely with technicians during inspections to ensure a comprehensive and well-documented assessment.
  • Effectively communicate service recommendations and alternatives to customers, taking the time to educate them so they can make informed decisions about their vehicle's maintenance and repairs.
  • Deliver outstanding customer service throughout the repair process, aiming to receive referral business based on the exceptional service provided.
  • Keep customers informed during repairs to ensure they feel at ease every step of the way while we handle their vehicle.
  • Provide excellent follow-up service to each customer, ensuring they are satisfied with their experience and addressing any concerns promptly. Also, inform them about their next service appointment.

Qualifications:

  • Possess basic knowledge of vehicle maintenance and service.
  • Demonstrate exceptional active listening, written, and verbal communication skills.
  • Be a team player willing to go the extra mile for both colleagues and customers.
  • Hold a valid driver's license.
  • Embrace continuous learning and development.
  • Have a competitive spirit and the drive to succeed every day.
  • Take ownership of mistakes, avoid excuses, and nurture relationships with everyone you encounter.
  • Take pride in your role, be willing to exceed expectations, and remain open to acquiring new skills.

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