Unit Clerk

1 week ago

Altoona, Wisconsin, United States OakLeaf Surgical Hospital Full time
APPLICATION DEADLINE: 05/30/2024

Job Summary:

The 2nd Floor Unit Secretary is responsible for performing secretarial/clerical functions for the patient care setting and is an integral part of the healthcare team in ensuring a smooth flow of day to day operations on the nursing unit. The Unit Secretary serves as a liaison between the nurses, doctors, and patients as well as other departments within the hospital and is able to thrive in a fast-paced environment requiring a lot of interaction with many people every day. The Unit Secretary functions under the direction and supervision of the Nurse Manager/Charge Nurse.

Hours:
  • .8 FTE - 32 hours per week
  • Day Shift
  • Every third weekend
Skill Requirements:
  • Proficiency in medical terminology or medical transcription.
  • Basic keyboarding skills, comfort level in using computers and have extensive clerical skills including filing, data entry, copying, scanning, faxing, and switchboard phone systems.
  • Effective communication skills, patience and the ability to explain information to others in an understandable way.
  • Demonstrate time-management, prioritization, and exceptional organizational skills
  • Ability to multitask and prioritize in busy, stressful situations
  • Meticulous attention to detail
  • Excellent Customer Service Skills
  • Excellent written and verbal communication skills
  • Works well independently and as a collaborative team member on the Second floor
  • Anticipates needs of unit and communications this information to the unit manager or Charge RN accurately and in a timely manner
Job Duties:
  • Serves as a liaison between patients, medical staff, hospital staff, contracted services, and visitors.
  • Greets new patients, families, and visitors and directs them to appropriate waiting area, patient room, hospital dept., etc.
  • Communicates effectively and professionally with co-workers and physicians within the unit as well as throughout the hospital.
  • Preparation, compilation, maintenance of records on the nursing unit.
  • Attends to multiline telephones, forwards messages, transfers calls, pages overhead as necessary
  • Has working knowledge of the registration process and can assist with this process as necessary
  • Assists with electronic physician order entry within the unit secretary scope of practice
  • Able to retrieve and input data within the electronic medical record
  • Assists with setting up necessary patient appointments, labs, tests, or transfers as ordered by the physician.
  • In some instances may be responsible for ordering of supplies and assisting with storage.
  • Familiar with the process of registration, completes necessary tasks upon admission and discharge.
  • Maintains patient confidentiality with all interactions
  • Performs chart tear-down after patient discharge, ensuring all documents are removed from the chart and sent to appropriate medical record personnel
  • Has a working knowledge of hospital wide and unit specific policies, procedures, and standards and complies accordingly.
  • Performs chart audits as indicated by Second Floor Manager, Clinical Operations Coordinator, Charge RN, or PI dept.
  • Assist Charge RN will printing and assessing surgical schedule multiple times daily
  • Performs other duties as they are assigned.
Professional Requirements
  • Model professional behavior in accordance with the OLSH and Second Floor Codes of Conduct and Standards of Performance
  • Support and facilitate OLSH and Second Floor initiatives enhancing patient satisfaction
  • Communicate effectively, professionally, accurately, and timely with all staff and patients
  • Demonstrate flexibility with scheduling and staffing the Second Floor for optimal performance and productivity according to patient census and acuity
  • Consistently demonstrate commitment to team work by actively participating in process improvement, patient satisfaction, unit and committee meetings, daily routines, patient care, and unit activities
Qualifications, Knowledge & Ability:
  • Demonstrates eligibility for employment in the U.S.
  • Ability to relate and work effectively with others
  • Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
  • Willingness to participate in goal-setting and educational activities for own professional advancement
  • BLS certification is required within six months of hire
  • Proficiency in medical terminology or medical transcription is preferred
  • Previous experience as a secretary in a hospital environment is preferred
  • Is aware of professional standards and performs in accordance with them
Benefits:
  • Comprehensive health, dental, and vision insurance
  • Health Savings Account with an employer contribution
  • Company paid life insurance
  • Free scrubs
  • Free meals
  • PTO
  • 401(k) retirement plan with 4% company match
  • Tuition reimbursement
  • Wellness reimbursement

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