Lead Server

2 weeks ago

Kirkland, Washington, United States Columbia Hospitality Full time
Lead Server (PM) | The Heathman Hotel

Fast Paced. Dish deliverer. Bring beautiful spaces to life and watch your attention to detail delight guests. You are responsible for creating unmatched experiences by taking orders and serving food and beverages at the correct temperature while ensuring attractive and consistent presentation. You are vital to creating a successful dining experience for each guest.

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status
  • Rate of Pay: $21/hour
  • Complimentary Parking on Site
  • Tip/Tip Pooling Eligible
  • Get Paid Daily (Make any day payday)
  • Paid Time off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Online Learning Platform to Help You Grow
  • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks
  • Maintains standards for food and beverage quality, presentation, handling, sanitation, and safety.
  • Follows all appropriate policies and procedures.
  • Serves food and beverage to guests and provides quality customer service.
  • Advises guests, clients and team members on matters relating to food and beverage offerings.
  • Communicates directly with the Culinary and Stewarding teams during service to ensure proper client and guest service is being achieved.
  • Leads division activities, overseeing daily operations of all Service outlets in the absence of upper management.
  • Responds to internal and external inquiries and complaints and maintains favorable team member and guest relations as needed.
  • Deals with guests' challenges and communicates all issues to the Food and Beverage Managers
  • Assures that we exceed guest expectations by being responsive, engaged, and following through on all requests.
  • Ensures a safe work environment, reporting unsafe conditions and equipment that needs repair immediately and that the work area is clean and orderly.
  • Conducts a briefing or "line-up" with team members at the beginning of each shift to keep staff informed of updates, changes and/or problematic situations.
  • Acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.
  • Takes orders and serves food and beverage items to guests in accordance with established standards.
  • Enters orders into computerized Point of Sale system and communicates any special requests to the culinary team.
  • Ensures attractive, consistent presentation of food and beverages. Ensures that all food and beverage items are served at the correct temperature.
  • Maintains current knowledge of food and beverage offerings, including menu changes and sold-out items.
  • Processes guest payments, using proper accounting and cash handling procedures.
  • Keeps work area, including guest dining area, clean and organized.
  • Takes the lead on team members by training, motivating employees daily.
  • Ensures all inventory needs are communicated to your Food and Beverage Manager before the items have run out.
  • Prepares and maintains par levels for condiments/coffee/tea/juices needed throughout the day.
  • Ensures all perishable opened items are dated and labeled.
  • Ensures that all Par levels are maintained.
  • Ensures back/front of the house areas are well kept, stocked, and maintained.
  • Ensures all to-go items are properly stocked and maintained.
  • Reports any maintenance needs immediately.
  • Ensures the safety of our guests and team members are a high priority.
The Nitty Gritty
  • At least two years of experience in a high volume, quality banquet service operation; or an equivalent combination of education, training and experience
  • Previous food & beverage leadership experience
  • Basic computer literacy in the Point-of-Sale system and the sales and catering computer application
  • Current State Food Handling and Liquor Serving License(s)
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:
The Heathman Hotel Kirkland is the only boutique hotel in the vibrant neighborhood of downtown Kirkland, Washington. Indulge in a refreshing blend of modern luxury, with warm and personalized service. Our 91 guestrooms and suites are luxurious and comfortable, with a variety of sizes and amenities to meet your needs, whether business or pleasure. Savor an inspired seasonal menu and re-imagined dishes, brought to life through traditional hearth over cooking at Hearth. Sip on distinctive craft cocktails in the bar, with indoor and outdoor seating available year-round. Enjoy a leisurely stroll around Lake Washington and the downtown Kirkland arts and shopping district.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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