Member Services Representative

2 weeks ago

Rockland, Maine, United States Planet Fitness Full time
Are you interested in fitness and wellness?


Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required.

Start your Planet Fitness career today

Job Summary


Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Reports To

Club Manager and Assistant Club Manager

Essential Duties and Responsibilities

Customer Service/Front Desk Activities

  • Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes () to our active members and our new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Create new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance

  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and wet area and keep stocked.
  • Complete daily and weekly cleaning responsibilities.
  • Complete walkthroughs of club every 20 minutes.
Miscellaneous

  • Track Key Performance Indicators such as guest counts, cancels, info calls
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Be aware of all marketing efforts including enrollment rates.
Qualifications/Skills

  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
Physical Demands

  • Visible continuous activity during shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Frequent cleaning of equipment and facilities
JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.

As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.

We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team


Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.

To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it.

Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Financial Service Coordinator/Loan Processor

    2 weeks ago

    Rockland, Maine, United States Five County Credit Union Full time

    Job DescriptionTITLE Financial Service Coordinator/Loan ProcessorEOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PAY RANGE...

  • Financial Service Coordinator/Loan Processor

    2 weeks ago

    Rockland, Maine, United States Five County Credit Union Full time

    br>TITLE Financial Service Coordinator/Loan ProcessorEOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 56 per hour plus step...

  • Admissions Director

    2 weeks ago

    Rockland, Maine, United States Marquis Health Services Full time

    Admissions Director FT Opening Note: COVID-19 vaccination or agreement to vaccinate required for job offer Requirements:Minimum 2+ years in a related Admissions or Business Development position within long term care or related healthcare setting.Previous health care community relations experience.Must have strong sense of urgency, self-motivation and...

  • TC40L - Lead Licensed Practical/Vocational Nurse

    2 weeks ago

    Rockland, Maine, United States New Season Full time

    For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").Operating in over 70 treatment centers in multiple states, our team members are engaged in...

  • Psychiatrist

    2 weeks ago

    Rockland, Maine, United States MaineHealth Full time

    If you're a Psychiatrist with a passion for helping patients with co-occurring and substance use disorders, we want to speak with you Great things happen for Psychiatrists like you who seek to put patients first. They find themselves at MaineHealth, Maine's largest integrated health system. Join us, and you will also find supportive, collaborative...

  • Employment Specialist IV

    2 weeks ago

    Rockland, Maine, United States MaineHealth Full time

    Summary Position SummaryThe Employment Specialist assists individuals with psychiatric diagnoses to find and keep employment. The ES operates as a member of the mental health treatment team and works in collaboration with Community Integration (Adult Case Management) and/or Behavioral Health Home Services. Employee will provide individualized placement and...

  • Medical Staff

    2 weeks ago

    Rockland, Maine, United States MaineHealth Full time

    Maine Behavioral Healthcare (MBH) is seeking a BC/BE Psychiatrist to join its expanding team located in Rockland, Maine. The ideal candidate will provide medical leadership to a multidisciplinary team within the MBH continuum of care. The provider will be responsible for initial evaluations, treatment planning, medication management, and other therapeutic...

  • Medical Consultant

    2 weeks ago

    Rockland, Maine, United States MaineHealth Full time

    If you're a Psychiatrist with a passion for helping patients with co-occurring and substance use disorders, we want to speak with you They find themselves at MaineHealth, Maine's largest integrated health system. and comprehensive resources and advanced technologies, including fully integrated Epic EMR. The Psychiatrist provides medical leadership and direct...

  • Travel Nurse RN

    2 weeks ago

    Rockland, Maine, United States Fusion Medical Staffing-Long Term Care Full time

    Fusion Medical Staffing-Long Term Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Rockland, Maine. Job Description & Requirements Specialty: Long Term Care Discipline: RN Start Date: ASAP Duration: 8 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Facility Details Facility: Please Contact...

  • Process Engineering Manager

    2 weeks ago

    Rockland, Maine, United States Lonza Full time

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...

  • Float Member Service Representative

    1 month ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionRockland Federal Credit Union is looking for a friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you!About RFCUAt RFCU, we are committed to member service. Our Rockland branch has been a fixture of the...

  • Float Member Service Representative

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionRockland Federal Credit Union is looking for a friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you!About RFCUAt RFCU, we are committed to member service. Our Rockland branch has been a fixture of the...

  • Member Services Representative

    1 month ago

    Rockland, United States Planet Fitness - Portland ME Group Full time

    Job DescriptionJob DescriptionAre you interested in fitness and wellness?Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must!...

  • Senior Member Service Representative- Rockland

    1 month ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionSenior Member Service Representative- RocklandRockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you!About RFCUAt RFCU, we are committed to member...

  • Senior Member Service Representative- Rockland

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionSenior Member Service Representative- RocklandRockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you!About RFCUAt RFCU, we are committed to member...

  • Senior Member Service Representative- Rockland, MA

    1 month ago

    Rockland, United States Rockland Federal Credit Union Full time

    Senior Member Service Representative- Rockland Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you! About RFCU At RFCU, we are committed to member service. Our Rockland branch...

  • Senior Member Service Representative- Rockland, MA

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Senior Member Service Representative- Rockland Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you! About RFCU At RFCU, we are committed to member service. Our Rockland branch...

  • Member Services Representative

    3 weeks ago

    Rockland, United States Planet Fitness Full time

    Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency...

  • Loan Servicing Representative

    3 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Loan Servicing Representative Rockland Federal Credit Union (RFCU) is searching for a customer service driven Loan Servicing Representative, to join our Loan Servicing department. If you have prior banking and loan servicing experience and eye for the details, this may be the position for you!About RFCUAt RFCU, we are committed to member service and we know...

  • Loan Servicing Representative

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Loan Servicing Representative Rockland Federal Credit Union (RFCU) is searching for a customer service driven Loan Servicing Representative, to join our Loan Servicing department. If you have prior banking and loan servicing experience and eye for the details, this may be the position for you! About RFCU At RFCU, we are committed to member service and we...

  • Loan Servicing Representative

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionLoan Servicing Representative Rockland Federal Credit Union (RFCU) is searching for a customer service driven Loan Servicing Representative, to join our Loan Servicing department. If you have prior banking and loan servicing experience and eye for the details, this may be the position for you!About RFCUAt RFCU, we are committed...

  • Loan Servicing Representative

    4 weeks ago

    Rockland, United States Rockland Federal Credit Union Full time

    Job DescriptionJob DescriptionLoan Servicing Representative Rockland Federal Credit Union (RFCU) is searching for a customer service driven Loan Servicing Representative, to join our Loan Servicing department. If you have prior banking and loan servicing experience and eye for the details, this may be the position for you!About RFCUAt RFCU, we are committed...

  • Customer Service Representative/CSR

    1 month ago

    Rockland, United States Cummins-Wagner Co Inc Full time

    Job DescriptionJob DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?FRMA/Siewert Equipment, a Division of Cummins-Wagner, is seeking a Customer Service Representative (CSR) at our Rockland, MA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and...

  • Customer Service Representative/CSR

    4 weeks ago

    Rockland, United States Cummins-Wagner Co Inc Full time

    Job DescriptionJob DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?FRMA/Siewert Equipment, a Division of Cummins-Wagner, is seeking a Customer Service Representative (CSR) at our Rockland, MA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and...

  • Customer Service Representative

    6 days ago

    Rockland, United States Health Circle Full time

    Health Circle is a local South Shore, family owned marijuana adult use recreational dispensary located in Rockland, Massachusetts. Located right off Exit 14 on Route 3. We believe in the responsible use of cannabis as a healthy alternative for a progressively growing list of conditions, or as a simple relaxation technique. And in a world where a cannabis...

  • Dispatcher/customer Service Representative

    6 days ago

    Rockland, United States Wilkinson Companies Full time

    **_Are you an enthusiastic team player who enjoys problem solving and collaboration with others to create the best experiences? If you are organized and great at multi-tasking in a fast paced environment, _**_our Dispatcher/Customer Service position will be a great opportunity for you! We are looking for a dynamic professional with a positive attitude to...

  • Patient Service Representative

    3 weeks ago

    Rockland, United States MaineHealth Full time

    Full Time 22 White Street Clerical/Administrative Support Rotating Shift For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): * Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. * Current...

  • Patient Service Representative

    4 weeks ago

    Rockland, United States MaineHealth Full time

    Summary For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth...

  • Patient Service Representative

    4 weeks ago

    Rockland, United States MaineHealth Full time

    Summary For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth...

  • Environmental Customer Service Representative

    4 weeks ago

    Rockland, United States Clean Harbors Full time

    Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision. Health and Safety is our #1 priority and we live it 3-6-5! Competitive wages Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component...