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Call Center

3 months ago

Eau Claire, Wisconsin, United States Midwest Manufacturing Full time
Call Center Team Member at Menards

Menards is looking for a customer-focused individual to join their Call Center Team. As a Call Center Team Member, you will play a crucial role in assisting customers who reach out with inquiries about stores and products, striving to provide top-notch service and timely resolutions.

JOB DESCRIPTION:
  • Provide direct customer service via phone, email, or text
  • Receive on-the-job training to enhance sales and address product-related queries
  • Process sales and special orders, handle returns, and ensure customer satisfaction
  • Work independently and collaboratively in a dynamic environment
  • Offer effective solutions to customer concerns promptly
JOB REQUIREMENTS:
  • Part-time positions with flexible scheduling
  • Onsite work at the General Office in Eau Claire, WI
  • Proficiency in keyboarding, Microsoft Word, Outlook, and basic phone systems
  • Strong customer service skills and a professional approach to inquiries
  • High school diploma or equivalent
  • Preferred afternoon/evening availability
  • Possibility of overtime on weekends and holidays
BENEFITS:
  • Extra $3 per hour for weekend shifts
  • Flexible scheduling and store discount
  • Profit sharing and various exclusive discounts
  • Medical insurance, dental plans, and on-the-job training
  • Opportunities for advancement within the company

If you are a team player with a positive attitude and strong work ethic, and you believe you have what it takes to excel in delivering excellent customer service, this role at Menards might be the perfect fit for you