Club Manager

7 days ago

Redwood City, California, United States The Bay Club Full time
Club Manager Position at The Bay Club Company

Our Vision

The Bay Club Company is dedicated to offering enriching experiences that promote a healthy and dynamic lifestyle.

Cultural Values

Our distinct culture serves as the foundation for all our actions, guided by our values and behaviors, known as the "Actions We Live By."

Key Values:

Embrace Authenticity. Foster transparent and candid dialogues, having the courage to address shortcomings and approach challenging conversations with empathy.

Strategic Thinking. Ownership Mentality. Act proactively and take charge of situations with a forward-thinking mindset. To lead this business effectively, we must embody ownership.

Remain Grounded. Work Diligently. Demonstrate dedication and commitment to hard work, functioning as a resilient and collaborative team player recognizing that success is a joint effort.

Unified Collaboration. Progress Together. Operate as a cohesive unit, united in purpose, and realize limitless achievements through collective efforts.

Cultivate Curiosity. Seek Understanding. Maintain a spirit of inquiry, always aiming to comprehend and never settling for surface-level understanding. Ask probing questions to delve into the essence of matters.

JOB OVERVIEW

The Club Manager assumes an exempt role primarily focused on ensuring the Club's financial prosperity by enhancing and developing staff, programs, services, and facilities. Leading the management team and all Associates, the Club Manager guarantees member satisfaction and surpasses service expectations. An essential aspect of the role involves making independent decisions daily to drive the Club's success and foster Associate growth.

PRIMARY RESPONSIBILITIES

Employee Management
  • Recruit, train, oversee, develop, and manage the employment lifecycle in line with company guidelines
  • Conduct regular performance evaluations for Associates
  • Generate thorough performance reports
  • Ensure adherence to employment laws, safety regulations, and company policies
  • Handle payroll responsibilities for supervised staff
  • Act as the Manager on Duty as needed
Club Operations
  • Regularly inspect the Club to uphold cleanliness, order, and safety standards
  • Establish and enforce member-centric operational protocols
  • Provide visible leadership to guarantee smooth and efficient Club operations
  • Execute financial oversight to achieve sales targets, control expenses, and plan strategically
  • Monitor daily financial performance and devise action plans for target achievement
  • Support budget planning and assist in long-term growth strategies
  • Review financial statements and establish departmental financial objectives
Communication and Partnerships
  • Engage and communicate effectively with diverse stakeholders, including management, Associates, vendors, members, and guests
  • Promote harmonious relationships among different parties
  • Attend necessary events, programs, meetings, and training sessions
  • Uphold the TBCC brand and mission throughout all Club operations
  • Represent the club professionally in demeanor, communication, and responsiveness
Corporate Objectives and Development
  • Prioritize safety initiatives within the company
  • Ensure adherence to policies and procedures
  • Support Club objectives and facilitate continuous improvement by engaging in corporate initiatives
  • Emphasize ongoing professional growth and development
SPECIALIZED QUALIFICATIONS

REQUIREMENTS

To excel in this role, individuals must proficiently fulfill each primary function. The qualifications below represent the necessary knowledge, skills, and abilities. Reasonable accommodations can be provided to enable disabled individuals to meet job requirements.

SKILLS AND KNOWLEDGE
  • Regulatory Expertise - Understanding of company policies and relevant laws and regulations governing managed properties
  • Personnel Management - Competence in hiring, motivating, and directing employees effectively
  • Financial Oversight - Basic awareness of economic principles, financial reporting, budgeting, and expense control
  • Sales and Marketing - Proficiency in service promotion, marketing strategies, and sales techniques
  • Analytical Thinking - Ability to anticipate and solve problems logically, weighing the costs and benefits of solutions
  • Effective Communication - Skilled in written and verbal communication, ensuring clear and concise exchange of information
  • Technological Proficiency - Capability to manage records using various software applications and club management tools
EDUCATION AND EXPERIENCE
  • Minimum of 3 years in club management
  • Over 3 years of experience in personnel supervision and training
  • Demonstrated problem-solving skills and ability to conduct comprehensive analyses and offer viable solutions
  • Experience in preparing detailed administrative reports and program analysis
  • Demonstrated commitment to fostering a diverse workplace
  • Preferably, a Bachelor's degree
WORK ENVIRONMENT AND PHYSICAL DEMANDS

Employees in this role regularly interact with members and clients, often encountering challenging situations. They transition between indoor and outdoor settings and must adapt to diverse environmental conditions. The role may include physical exertion and occasional travel to different locations.

JOB RESPONSIBILITIES MODIFICATIONS

This job description is not exhaustive; management reserves the right to adjust responsibilities based on changing circumstances. Previous descriptions for this role are superseded by this updated version.

Diversity and Inclusion

The Bay Club Company is an Equal Opportunity Employer, committed to providing equal employment opportunities without bias based on various factors. We endorse a workplace culture that values diversity, respect, and inclusivity.

Additional Benefits

At The Bay Club, we foster a vibrant and health-conscious working environment, offering an array of benefits to enhance your work experience:
  • Complimentary Club Membership
  • Competitive Salary
  • Discounts on Club Services
  • Professional Development Opportunities
  • Community Engagement Programs
  • Paid Time Off*
  • Health Insurance*
*Available to Full-Time staff, with eligibility starting at 15 weekly working hours.

Compensation Details

Our compensation structure is designed to provide fair and competitive pay to employees. The final remuneration is determined by factors such as relevant experience, skills, education, location, and job responsibilities.

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