Help Desk Agent

1 week ago

Charleston, West Virginia, United States AppleOne Full time
Job DescriptionJob DescriptionWe are seeking a Remote Help Desk Agent to join the team. The ideal candidate will have a IT Helpdesk/Service Desk or relatable IT experience.

MUST HAVE YOUR OWN DESKTOP OR LAPTOP DEVICE WITH OPERATING SYSTEM WINDOWS 10 OR HIGHER. NO CHROMEBOOKS OR MACS ALLOWED.

MUST HAVE OPEN AVAILABILITY TO START ANY SHIFT BETWEEN 8AM TO 2PM EST WHICH INCLUDES WEEKENDS.

Job Responsibilities:

  • Provide remote technical support to clients via phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Escalate complex issues to higher level support teams as needed.
  • Deliver exceptional customer service and ensure client satisfaction.

Qualifications:

  • Proven experience as a Help Desk Agent or in a similar IT support role required.
  • Strong knowledge of computer systems, software, and network troubleshooting.
  • Proficiency with Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills, both written and verbal.
  • Strong problem solving skills and attention to detail.
  • Customer oriented mindset and a positive attitude.
  • Relevant IT certifications (e.
g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
#1151

AppleOne is proud to be an Equal Opportunity Employer.

We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:

The pay transparency policy is available here:


For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:
//e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs.

Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs.

Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

Her book, The Art of Work:

How to Make Work, Work for You, is available on Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

\r
\r
Mrs.

Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

\r
\r
Mrs.

Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

Her book, The Art of Work:
How to Make Work, Work for You, is available on

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