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Support Technician

3 months ago

Portland, Oregon, United States OIA Global Full time
OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

The hiring starting pay is $31.25 an hour

The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.

Summary: Support Technician

Monitor, maintain, secure, and support all levels of the core IT infrastructure for our global enterprise spanning 60+ remote locations, data centers and cloud data centers. Monitor the environment to ensure maximum security, stability, efficiency, performance, and integrity of global infrastructure resources.

Duties and Responsibilities:
  • First-class IT support for OIA users in a global follow-the-sun support model.
  • Manage requests for support and assistance in the OIA ticketing system.
  • Receive, respond, and resolve issues for the users in a timely, professional, and friendly manner.
  • Work as a resource with other IT team members on various projects.
  • Execute the Onboarding and off boarding of new and departing users in Active Directory
  • Be a resource for IT training opportunities directed towards the OIA end user community.
  • Order, configure, and deploy computer hardware and peripherals.
  • Maintain the asset inventory database.
Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to function autonomously and use good judgment in a fast-paced, global environment.
  • Strong work ethic and focus on exemplary customer service.
  • An analytical approach to identifying issues and solutions.
  • Proactive, organized, and able to prioritize tasks.
  • Excellent teamwork skills.
  • Ability to learn about people, processes, and systems in use at OIA and apply to the position.
  • Demonstrated ability to learn new technologies.
  • Strong documentation and communication skills.
  • Responsible, highly reliable, organized; able to work individually and collaboratively with peers and users.
  • Ability to work with business users in-person and remotely.
  • Ability to read, write, and speak in English.
  • Basic PowerShell scripting skills.
  • Demonstrated ability to troubleshoot and reassemble computer hardware and peripherals.
Education and Experience:
  • 2+ years of equivalent experience with Information Technology
  • Associate degree in information technology, Computer Science or a related subject preferred
  • Certification in CompTIA A+ preferred
  • Certification in one of the following desired: O365, MCSA/E, CCNA preferred
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift to 50 lbs/25 kg.
  • Infrequent regional travel.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.