Manager, Escrow
1 week ago
New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.
At New Home Co we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.
Check out NWHM's 2023 Corporate Sustainability Report
Job Title: Manager, Escrow
FLSA Status: Salary Exempt
Job Location: Irvine, CA (Office) or Beaverton, OR (Office)
Reports to: VP of Sales
Position Summary
The Escrow Manager will oversee and manage the escrow process for our homebuilding projects, ensuring all transactions are handled efficiently, accurately, and in compliance with relevant regulations. This role requires a detailed-oriented professional with excellent organizational and communication skills to manage the end-to-end escrow process from contract signing to the closing of sales transactions.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Design and manage the workflow of the escrow and settlement services department to ensure the timely closing of a high volume of real estate transactions.
- Supervision of assigned vendors, escrow officers, post-closing and curative personnel.
- Work with third-party vendors under detailed agreements.
- Operations oversight and distribution of work (as applicable) during peak periods
- Oversee file management and troubleshoot closing issues, monitor department performance.
- Establish and monitor key performance indicators for the escrow and settlement services department.
- Maintain guidelines and/or new procedures to ensure quality, operational efficiency and performance levels.
- Monitor development and management of operations to ensure compliance with corporate policy, statute and customs.
- Provide operational progress reports to Division President and Clients as required.
- Performs other duties as assigned.
- Intermediate MS Office Skills
- Ability to learn new computer software easily.
- Excellent communication and customer service skills - written and verbal.
- Ability to handle multiple projects and work in a fast-paced environment while remaining calm and positive.
- Ability to effectively work with managers and employees at all levels and develop positive relationships and a productive culture.
- Well-developed interpersonal skills and the ability to get along with diverse personalities.
- Has a "roll-up-your-sleeves" attitude and is comfortable working "hands-on."
- Excellent written and verbal communication skills.
- Ability to adapt to changing environments.
- Attention to detail.
- Very organized with a systematic approach to achieve accuracy and efficiency.
- High school diploma required. Bachelor's degree preferred.
- Minimum five years of operational experience implementing and managing closing workflow for a residential homebuilder or developer.
- Experience with escrow processes including HUD prep, closings, and disbursements.
- Comprehensive experience in assembling and tracking complex contracts from creation to final closing.
Base Salary: The expected base salary range for this position is between $90,000 to $135,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.
Benefits: In addition to competitive medical, dental and vision coverage, New Home Co provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Requires the ability to bend, lift 1-25 pounds, reach, see, stand, sit, walk, hear, type and talk. The primary work location is an office with low to moderate noise level.
The above statement is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
New Home Co. retains the discretion to add or change job duties at any time.
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