![Home Franchise Concepts](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
7 days ago
About Our Company
Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts' brands including Budget Blinds, The Tailored Closet, PremierGarage, Concrete Craft, AdvantaClean, Lightspeed RestorationTM, Kitchen Tune-Up, Bath Tune-Up, Two Maids and Aussie Pet Mobile, are supported by more than 2,600 franchise territories in the U.S. and Canada.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.
A few of the Company's many Accolades and Awards
- Entrepreneur's Franchise 500
- Entrepreneur's Franchise 500 Best in Category
- Entrepreneur's Top Low-Cost Franchise
- Entrepreneur's Top New & Emerging Franchises
- Entrepreneur's Top Home-based Franchises
- Entrepreneur's Top 100 Global Franchises
Essential Job Functions:
- Handle inbound and outbound phone calls.
- Take prospective customers through the sales process and close the lead.
- Schedule and dispatch service appointments via our online operating platform
- Support and coach Franchise Owners
- Monitor marketing campaigns.
- Participate in special marketing projects to support lead conversion.
- Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
- Maintaining customer satisfaction rating based on specific criteria.
- High School Diploma or GED Required
- Ability to work on-site at our Birmingham, AL office
- Attending mandatory training
- A desire to be part of a team that is focused
- Strong computer skills (MS Office)
- High-level of professionalism
- 1-2 years of call center experience
- Ability to work multiple shifts between 7am-7pm Monday-Friday and/or 8am-3pm Saturday
- Conversational Spanish a plus
- Experience in home maintenance, HVAC services, travel/hospitality reservations, or similar, preferred not required
- Experience using Salesforce or other call center software preferred not required
#HP2023
Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.
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