Call Center Representative

7 days ago


Birmingham, Alabama, United States Home Franchise Concepts Full time

About Our Company

Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts' brands including Budget Blinds, The Tailored Closet, PremierGarage, Concrete Craft, AdvantaClean, Lightspeed RestorationTM, Kitchen Tune-Up, Bath Tune-Up, Two Maids and Aussie Pet Mobile, are supported by more than 2,600 franchise territories in the U.S. and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.

A few of the Company's many Accolades and Awards

  • Entrepreneur's Franchise 500
  • Entrepreneur's Franchise 500 Best in Category
  • Entrepreneur's Top Low-Cost Franchise
  • Entrepreneur's Top New & Emerging Franchises
  • Entrepreneur's Top Home-based Franchises
  • Entrepreneur's Top 100 Global Franchises
Two Maids Call Center Representatives provide 360-degree sales and support to Two Maids franchise owners nationwide. Our reps provide immediate resolution - converting leads into appointments, performing follow-up calls, calling, and closing new leads and meeting both customer and franchise needs. From the time a customer dials our number to schedule service, to our follow up after the service has been performed, a customer's experience with Two Maids is exceptional. As part of our integrated marketing team, our reps also collaborate on omni-channel initiatives, monitoring performance of our marketing campaigns, tracking customer satisfaction and seasonal projects.

Essential Job Functions:
  • Handle inbound and outbound phone calls.
  • Take prospective customers through the sales process and close the lead.
  • Schedule and dispatch service appointments via our online operating platform
  • Support and coach Franchise Owners
  • Monitor marketing campaigns.
  • Participate in special marketing projects to support lead conversion.
  • Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
  • Maintaining customer satisfaction rating based on specific criteria.
Qualifications:
  • High School Diploma or GED Required
  • Ability to work on-site at our Birmingham, AL office
  • Attending mandatory training
  • A desire to be part of a team that is focused
  • Strong computer skills (MS Office)
  • High-level of professionalism
  • 1-2 years of call center experience
  • Ability to work multiple shifts between 7am-7pm Monday-Friday and/or 8am-3pm Saturday
  • Conversational Spanish a plus
  • Experience in home maintenance, HVAC services, travel/hospitality reservations, or similar, preferred not required
  • Experience using Salesforce or other call center software preferred not required
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.The requirements listed above are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#HP2023

Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.

  • Birmingham, Alabama, United States Home Franchise Concepts Full time

    About Our Company Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts brands including Budget Blinds, The Tailored Closet, PremierGarage, Concrete Craft,...


  • Birmingham, Alabama, United States UA Health Services Foundation Full time

    Schedule: Monday-Friday Day ShiftLocation:RemoteBenefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to ou Representative, Customer Service, Healthcare, Retail, Patient, Skills


  • Birmingham, Alabama, United States United Way of Central Alabama Full time

    Position: Director, Community Service Response Center Reports To: Vice President, Community Initiatives Job Summary Oversees accessibility and accuracy of Information & Referral services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess...

  • Sales Representative

    1 month ago


    Birmingham, Alabama, United States Integrated Power Services Full time

    DescriptionIntegrated Power Services is seeking passionate Sales Representatives to join our team.We are seeking candidates in the following areas but are open to additional areas based on business needs.Detroit, MI Cincinnati, OH Seattle, WA Portland, OR Birmingham, AL Denver, CO Who We Are:Integrated Power Services (IPS) is the leading North American...


  • Birmingham, Alabama, United States Texas Thrift Full time

    Customer Service Representative | Texas ThriftAs a Donor Service Representative at Texas Thrift, you'll: Successfully petition donations for resalable clothing and household items by conducting outbound phone contacts; Achieve campaign Key Performance Indicators; Create a high level of customer satisfaction; Sustain a focus of achieving an exceptional call...


  • Birmingham, Alabama, United States Grandview Medical Center Full time

    Performs a variety of clerical duties in connection with scheduling and billing of operative cases. Primary function is to schedule surgical procedures and/or Radiology procedures. Physician's offices will call and fax in requested procedures and the scheduler will complete the request in a timely and courteous manner. Experience with McKesson surgery...

  • CT Tech

    7 days ago


    Birmingham, Alabama, United States Grandview Medical Center Full time

    Job Title: CT Tech - Computed Tomography Technologist Location: Birmingham, AL - Grandview Medical Center Job Type: PRN Job Summary: Operate CT scanner to produce patient images. Prepare and position patients for scans, ensuring adherence to established techniques and safety protocols. Monitor patient well-being during procedures, explain standard protocols,...


  • Birmingham, Alabama, United States Boston Scientific Full time

    Additional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...


  • Birmingham, Alabama, United States Boston Scientific Full time

    Additional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...


  • Birmingham, Alabama, United States Cadence Bank Full time

    Provide high levels of customer service to Cadence Bank customer base. How You will Make an Impact Answer, resolve, and/or initiate actions on customer calls into center on all products and services Consistently achieve set performance standards for Specialist, Customer Service, Banking, Healthcare


  • Birmingham, Alabama, United States FirstBank Full time

    Description This position will train initially at our Hollywood Blvd location, but will relocate to our Downtown Birmingham Financial Center that is scheduled to open soon. Position Summary: Essential Duties and Responsibilties: Achieve personal and Financial Center targets and goals by identifying customer needs and providing appropriate guidance...


  • Birmingham, Alabama, United States Med Career Center, Inc Full time

    JOB DESCRIPTION: Medical Center is seeking excellent BE/BC Pulmonary Critical Care Physicians to join a well-established private practice in Birmingham, Alabama New graduates and experienced candidates encouraged to apply. Sleep fellowship is a plus. Position will require a mixture of both inpatient and outpatient work with call currently at...


  • Birmingham, Alabama, United States Thefairstream Full time

    **Progressive Leasing** **Area Sales Representative** **Birmingham, AL** Posted on Jan 20, 2022 We are looking for a field based Area Sales Representative in the Birmingham, AL area covering a market that consists of all of Alabama and Mississippi. In this role you will act as the face of our brand, building new relationships in your territory and fostering...


  • Birmingham, Alabama, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You'll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative...

  • Assistant Director

    7 days ago


    Birmingham, Alabama, United States Grandview Medical Center Full time

    The Assistant Director is accountable and responsible for the effective delivery of competent, compassionate, and efficient patient care on the Orthopedic Floor. This includes overall direction of clinical, human resources, and financial management. BSN preferred. Minimum of 5 years acute care experience preferred; including 3 years of management or...

  • Case Manager RN

    1 week ago


    Birmingham, Alabama, United States Grandview Medical Center Full time

    At Grandview Medical Center, we believe in the power of great people and team culture to create exceptional care We'd love for you to become our next Case Management (RN) at our 434-bed regional referral center and tertiary-care facility. We offer a work environment that fosters growth, perfect for a hospital care coordinator, case manager, or an experienced...


  • Birmingham, Alabama, United States Department Of The Treasury Full time

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE WAGE AND INVESTMENTDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty...


  • Birmingham, Alabama, United States eMeals Inc Full time

    eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that...


  • Birmingham, Alabama, United States SCA Health Full time

    Accounts Receivable Representative - Birmingham Outpatient Care CenterJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLBirmingham, AlabamaBirmingham OutpatientBillingRegularFull-time1USD $16.00/Hr.USD $25.00/Hr.33734 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and...


  • Birmingham, Alabama, United States Grandview Medical Center Full time

    At Grandview Medical Center, we believe in the power of great people and team culture to create exceptional care We'd love for you to become our next Premier Float Registered Nurse (RN) at our 434-bed regional referral center and tertiary-care facility. We offer a work environment that fosters growth, perfect for a nurse looking to work in a multiple areas...