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Guest Service Supervisor
1 week ago
**Guest Service Supervisor**
Leominster, Massachusetts
**Category:** Retail Store
**Job Type:**
**Job Req code:** R
**Job Description**
**Now Hiring for Guest Service Supervisors Full-time and/or Part-time**
**About Global Partners LP**
With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial customers in New England and New York.
**Essential Job Function:**
Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance.
**Duties and Responsibilities:**
Responsibilities include but are not limited to:
Ensure a quality buying experience for all customers
Make daily bank deposits by noon
Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager
Coach and direct employees to provide excellent customer service
Maintain an awareness of cleanliness both inside and outside of the store
Light equipment and yard maintenance
Order and receive merchandise utilizing inventory ordering guidelines
Implement all Company promotional initiatives
Maintaining cash and inventory control during all supervised shifts
Pricebook maintenance
Ordering merchandise
Audit cashier paperwork for accuracy
Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
Ability to communicate with associates and guests
Ability to count, read and write accurately to complete required
**Knowledge, Skills, and Abilities:**
High School Diploma or equivalent
Ability to work unsupervised
Flexibility to work weekend, holiday and/or evening shifts
Must have reliable transportation and valid drivers license
Ability to communicate with associates and guests
Must attend mandatory meetings (i.e. T.A.M., sexual harassment)
**Physical Requirements:**
Frequent bending, reaching, lifting of 1 to 15 lbs
Be able to lift up to 50 lbs on occasion
Reaching above shoulder height and bending below waist
Be able to freely access all areas of the store
Move quickly around store
We are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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