Commercial Customer Care Consultant

6 days ago

San Antonio, Texas, United States Beldon Roofing Company Full time
Job DescriptionJob Description

We invite you to consider joining the Beldon Roofing team Since our founding over 78 years ago, Beldon believes that our employees are our greatest asset, and we're committed to providing them with a supportive and engaging work environment.

We value hard work, creativity, and integrity. We encourage our sales team to become great problem solvers and constantly strive for excellence. Our mission is to create a culture where everyone feels valued, respected, and empowered to reach their full potential.

Joining us means becoming part of a team that's dedicated to making a difference here in the San Antonio, TX area. We believe in giving back and making a positive impact in our community We're passionate about what we do and we want you to be passionate about it, too.

We offer very competitive compensation plans, comprehensive benefits, and opportunities for professional development. We want you to grow with us, to learn new skills, and to take on new challenges. We believe in promoting from within and rewarding our employees for their hard work and dedication.

So, if you're looking for a company that values its employees, encourages professionalism, and makes a difference in the community, we'd love to hear from you. Join us, and let's make something extraordinary together.

Job Overview:

Commercial Project Consultants at Beldon are responsible for promoting and selling Project products and services to commercial property owners, general contractors, and development consultants across Texas. This role involves generating leads, conducting site assessments, providing estimates, and managing customer relationships to ensure the successful completion of commercial Project projects.

Key Responsibilities:

Prospecting and Lead Generation:

  • Identify potential customers through various means, including cold-calling, referrals, networking, and online research.
  • Develop and maintain a list of leads and opportunities.

Customer Consultation:

  • Conduct on-site assessments of Project needs and evaluate the condition of existing roofs.
  • Discuss Project options and solutions with customers, addressing their concerns and answering questions.

Estimates and Proposals:

  • Prepare detailed and accurate cost estimates and proposals for Project projects.
  • Present proposals to customers and negotiate terms and pricing.

Sales and Closing:

  • Close sales and obtain signed contracts.
  • Ensure all necessary documentation is completed, including permits and insurance requirements.

Customer Relationship Management:

  • Build and maintain strong relationships with customers.
  • Address customer concerns and provide exceptional customer service throughout the project.

Product Knowledge:

  • Stay updated on the latest Project products, materials, and technologies.
  • Provide customers with information on the benefits of different Project options.

Project Coordination:

  • Collaborate with the Project team and project managers to ensure the successful execution of Project projects.
  • Communicate project details and timelines to customers.

Sales Reporting:

  • Maintain accurate records of leads, sales activities, and customer interactions.
  • Prepare regular sales reports for management.

Qualifications:

  • High school diploma or equivalent (a college degree may be preferred).
  • Proven experience in sales, preferably in the Project or construction industry.
  • Strong communication and negotiation skills.
  • Proficiency with sales software and tools.
  • Valid driver's license and reliable transportation.
  • Excellent problem-solving skills and attention to detail.
  • A positive attitude and a customer-focused mindset.
  • Knowledge of Project materials, products, and installation processes (preferred).
  • Ability to read and understand architectural plans and blueprints (preferred).

Working Conditions:

Customer Care Sales Consultants often work both indoors and outdoors. They may be required to climb ladders or access roofs for assessments. This role may involve irregular hours, including weekends and evenings, to accommodate customer schedules and project needs.

Company DescriptionBELDON is an award-winning company based in San Antonio, Texas. Founded in 1946, it is a family owned and operated business specializing in commercial and residential roofing systems and the installation of products such as LeafGuard gutters, vinyl replacement windows, custom doors, and Hardie house siding. We offer competitive salaries, FREE & voluntary benefits, regular and discretionary PTO, 401(k), scholarship opportunities, and moreCompany DescriptionBELDON is an award-winning company based in San Antonio, Texas. Founded in 1946, it is a family owned and operated business specializing in commercial and residential roofing systems and the installation of products such as LeafGuard gutters, vinyl replacement windows, custom doors, and Hardie house siding. We offer competitive salaries, FREE & voluntary benefits, regular and discretionary PTO, 401(k), scholarship opportunities, and more

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