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Patient Representative- Montgomery/Prince George's Counties and Various Shifts
3 months ago
CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
CCI is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone, directing them to the appropriate Health Center personnel.
The PR will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures.
This position requires travel to any of the CCI health center sites if coverage is needed.
Key Functions & Responsibilities Answersthe telephonepromptly,identifieshim/herselfand the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly.
Distributeinformation regarding Maryland Health Benefits Exchange,includingeligibilityrequirementsforapplicable federal taxsubsidiesand cost-sharing assistance, eligibilityrequirements for Medicaid and Maryland Children's Health Plan (MCHP), and Qualified Health Plans (QHP); and how to enroll in Medicaid, MCHP or QHPs in the exchange.
Assist patients with portal setupto Increase patient portal usage.Facilitate plan selection basedontheneedsofthe individual/family seeking health insurance coverage, assess tax implications andpremiumand cost-sharingrequirements,applicationsubmission,renewal, anddisenrollmentprocesses.
Facilitate eligibility determinationsforQHP,Medicaid, MCHP,SHOP,andpremiumtaxsubsidies.
Provide referrals to appropriate agencies,includingthe Attorney General's Health Education and Advocacy Unit (HEAU) and the Maryland Insurance Administration(MIA),forapplicants and enrollees with grievances, complaints, questions,orthe needforother social services.
Schedulefirst appointmentsfornewlyinsuredconsumers at anyofour sites and assist to increase thenumberofpatients enrolled in Medicaid.Makes and assists in makingreturnappointments, confirming the patient'scurrentaddress, andphonenumber, and updates in the computer system as necessary.
Registers patients into the computer, generatingrequiredpaperworkfora patient visit. Calls patients toremindthemofscheduled visits percenter routine.
Checks in patients as they enter the center, and identifies in the system whether they are a "Show", "No- Show", "Walk-In", or a "Cancellation".
Completes appointment status prior to the end of the workday.Assist Health Center Managers with clerical and administrative functions
Notifies appropriate personnel of patient's arrival (per center routine) and secures patient's medical
record for use by Medical Assistant.
Monitors status of reception areas, alerting clinical staff of unusually long patient waiting times or obtaining assistance in any unusual situations including patient conflicts.
Performs other clerical support functions; filing, scheduling, and documentation of appointments or referrals complete medical records release forms, documents no shows in the chart.
Prints provider schedules at the beginning of the sessions. Pulls medical records and reviews by noon the day before the patient's appointment.Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
Promotes CCI's mission to Increase patient understanding of CCI's service lines.Increase patient satisfaction.
This position also requires the ability to drive between clinical sites to provide additional coverage when needed.
Minimum Qualifications Requires a High School Diploma or GED.
Current CPR certification.
Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
Must becustomer focused.Must be proficient with user-facing technology (e.g., Apps, software, computers, etc.).
Why Work at CCI? Extensive benefits plan
Generous PTO Plan
403B Retirement Plan + Employer matchup to 4%
Tuition Reimbursement
Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
Our providers are insured for malpractice under the Federal Tort Claims Act.
CCI HealthServices is an Equal Opportunity Employer
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community.
Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George's Counties.
As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life.
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